Service Technician

Job Summary:

The Service Technician is responsible for on-site installation, service, maintenance, warranty, and repair on various security-related equipment. The incumbent provides training on equipment operations and maintenance tasks to customers. This position is safety-oriented and works independently on a case-by-case basis, working one-on-one with the customer to resolve a service interruption. The Controls Technician must have strong mathematical, organizational, and problem-solving skills.

Essential Duties & Responsibilities:

• Provide customer support and end-user equipment operations training.
• Service and maintenance on various vehicle barriers, operated bollards, operated gates, and other security-related equipment
• Respond quickly to customer inquiries, problems, and concerns.
• Communicate and document all maintenance and repair items.
• Utilize networking systems (IP address, computer networks, radio frequencies, IP Cameras, Access Control and radar systems)
• Send daily status reports to appropriate contractors, supervisors, and deployed security officer (DSO)
• Verify material, tool, and equipment needs, as necessary to jobs.
• Support various departments on special projects
• Promote training & growth among the team.
• Strive for excellence in Company safety and quality work standards.
• Promote excellent housekeeping of jobsite, tools, vehicle, and equipment.

Skillset:

• Mathematical and organizational skills
• 3-5 Years in the field experience with security and barrier systems
• Certification with all major gate and security manufactures
• Computer, Internet, and software knowledge
• Cognitive functions and problem-solving skills
• Research, analysis, report development, and documentation skills
• Analytical and assessment skills

Knowledge and skills in:

• High Voltage Electricity safety (Recognizing when to contact an electrician. This position will not work on high voltage electrical jobs unless possessing an electrician’s license.)
• Low Voltage Systems
• Sensor calibration
• Fiber-optics
• Programmable Logic Controls (PLCs)
• Mechanical and hydraulic systems
• Troubleshooting of vehicle barriers and gate systems
• Providing guidance to end-users for solving problems
• Safety practices when working with barriers.
• Mechanical devices, electrical devices, and traffic patterns
• General construction processes
• Project logistics
• CCTV and Access Control Systems

Work Schedule:

• Full time position, with some nights and weekends required.
• On-call availability for emergency repair services.

Travel:

Be available to travel up to 75% as necessary, including short notice requirements.

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have physical condition and stamina sufficient to prolonged periods of standing, assist in lifting, carrying, and moving objects weighing up to 50 pounds, with hearing and eyesight acuity to detect machinery noises, read gauges, measurements and properly utilize equipment provided.
• Shop conditions vary with the seasons and type of work being conducted. Must be willing and able to work in extreme temperatures (below freezing and more than 100*F) and in dangerous/hazardous environments that are commonly encountered in this industry.?

Compensation and Benefits:

• Competitive wage based on experience.
• Health, dental, And vision insurance
• Retirement savings plan

EEO Policy:

As an EEO/AA Employer we do not discriminate against any employee or applicant because of age, race, creed, color, religion, gender, sexual orientation, gender identity/expression, natural origin, veteran, or disability status. Our policy is to comply with all applicable national, state, and local laws pertaining to nondiscrimination and equal opportunity.