What are the responsibilities and job description for the Assistant Property Manager Multifamily position at Ironridge Capital?
Job Title: Assistant Property Manager
Role Summary:
The Assistant Property Manager assists the Property Manager in overseeing all aspects of a building’s maintenance and occupancy.
Duties and Responsibilities
- Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
- Immediately record all telephone and in-person visits on appropriate reports.
- Files own guest cards and maintain according to established procedures.
- Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
- Have prospect complete application and secure deposit in accordance with the Ironridge procedures and Fair Housing requirements.
- Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
- Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
- Ensure apartment is ready for resident to move-in on agreed date.
- Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
- Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
- Accept rental payments and post rents to the computer.
- Monitor renewals. Distribute and follow-up on renewal notices.
- Assist in monitoring advertising effectiveness.
- Distribute all company or community-issued notices.
- Represent the company in a professional manner at all the times.
- Receive telephone calls and in-person visits. Listen to resident requests, concerns and comments.
- Quickly complete maintenance Service Request and inform the maintenance team.
- Answer questions for residents about community, repairs, rent, rules, etc. Timely follow-up if unable to respond to residents on all matters.
- Maintain open communication with Property Manager and Maintenance Supervisor.
- Contribute to cleanliness and curb appeal of the community on a continuing basis.
Attributes
- A creative mindset and ability to come up with unique ways to market vacancies
- Clear, concise and respectful communication skills and active listening
- Organizational skills including calendar management, the ability to prioritize and stay on top of multiple duties
- Attention to detail
- Resourceful and able to problem-solve to find solutions for a variety of potential issues
- Commitment to constant improvement and learning
- Ability to build positive team relationships
- Makes and communicates tough decisions
Technical Skills
- Competence in operation of telephone (mobile and land line), personal computer/keyboard, printer, scanner.
- Able to fully utilize and/or learn computer and phone applications
o MS Word, Excel and Outlook mail and calendar
- Proficiency in computer skills and experience using CRM software, preferably familiar with AppFolio
Qualifications
- Minimum 2 years experience in leasing or combination of accounting skills/education with customer service is preferred.
- High School diploma/GED required
- Driver’s license
- Ability to work weekends or holidays if required.
- Bi-Lingual is preferred in some locations.
Job Type: Full-time
Pay: From $27.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Language:
- Spanish (Required)
Work Location: In person
Salary : $28