What are the responsibilities and job description for the Mortgage Specialist position at ironmountain?
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated Mortgage Specialist to join our Operations and Document Custody team. In this role, you will be responsible for the accurate document preparation, scanning, indexing, quality control, content review, and certification of mortgage records while strictly adhering to department metrics, compliance standards, and safety and security procedures. You will join a fast-paced, goal-oriented production team dedicated to maintaining high-quality operational standards, achieving individual performance metrics, and delivering exceptional service to our clients. What You’ll Do In this role, you will: Document Processing & Custody: Perform essential mortgage document functions including preparation, scanning, indexing, content review, and secure validation of financial records. Operational Performance: Meet and exceed daily individual production metrics, processing goals, and customer service level standards in a high-volume warehouse environment. Data Verification & Accuracy: Utilize strong personal computer (PC) and keyboarding skills to match names, numbers, and other critical data to documents with high attention to detail. Regulatory Compliance: Maintain strict compliance with company policies, safety procedures, and federal, state, and local laws, utilizing familiarity with Federal National Mortgage Association (Fannie Mae), Federal Home Loan Mortgage Corporation (Freddie Mac), and Government National Mortgage Association (Ginnie Mae) guidelines. What You’ll Bring The ideal candidate will have: 3 to 6 months of experience in the mortgage service or document custody industry within a multi-business and multi-site operation. Strong knowledge of mortgage documents, processing specifications, and industry regulatory guidelines. Production Excellence: Proven experience performing repetitive tasks quickly and accurately with your hands while multitasking in a fast-paced environment. Reliability & Schedule Flexibility: Demonstrated history of excellent attendance, strong organizational skills, time management, and the absolute ability to work required overtime and occasional Saturdays with short notice. Physical Stamina: Ability to sit for 80% of the day (inbound tasks) or stand/walk for 80% of the day (outbound tasks), with the capability to reach above the head and lift, move, push, or pull files and boxes weighing 10–29 lbs frequently, 30–40 lbs occasionally, and over 40 lbs rarely. What We Offer Pay Rate: $17.00/hr - $20.00/hr (Depending on Mortgage Industry Experience) Benefits: This is a temporary-to-permanent opportunity. Benefits are not provided during the temporary phase; comprehensive benefits eligibility begins upon successful conversion to a permanent employee. Shift: 8:30 AM - 5:00 PM, Monday - Friday. Must be available for overtime, to include Saturdays, when the work volume demands it. Location: 2322 French Settlement Road, Dallas, TX Opportunities for continuous learning and professional growth within a global industry leader. If you are a precise, detail-oriented professional looking to build your career with a supportive team, we want to hear from you. Click Apply Now to submit your application and join the Iron Mountain team today! US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions. Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.