Campground Attendant - Ironhorse RV Resort!

Position Summary

The Campground Attendant is the first point of contact for guests at Ironhorse RV Park and plays a central role in delivering a welcoming, efficient, and professional experience from arrival through departure. Under the direction of the Park Manager, this position is responsible for all front desk operations including reservations, check-in/check-out, guest communications, and site assignments. This role mirrors the Guest Services Agent (GSA) function found in traditional hotel environments and requires a hospitality-first mindset combined with basic administrative competency.

Core Responsibilities

Guest Services & Front Desk Operations

• Greet all incoming guests with a professional and friendly demeanor; serve as the primary point of contact for the duration of the guest's stay
• Execute check-in and check-out procedures accurately, including site assignment, fee collection, and documentation
• Manage reservations via the property management system (PMS); process new bookings, modifications, and cancellations
• Handle guest inquiries by phone, email, and in-person regarding availability, rates, park amenities, and local area information
• Issue and reconcile daily cash drawer; process payments by cash, credit card, and other accepted methods
• Maintain accurate guest records and reservation data within the PMS

Park Rules & Compliance

• Communicate and consistently enforce park policies, quiet hours, and site-use guidelines in a respectful and professional manner
• Monitor arrivals and ensure site assignments align with reservation type (RV length, hookup requirements, pet policy, etc.)
• Report and escalate unresolved guest conduct issues or policy violations to the Park Manager

Administrative & Office Duties

• Perform general office functions including filing, data entry, printing, and daily shift reporting
• Maintain a clean, organized, and professional front desk and lobby area at all times
• Complete shift checklists and hand-off communications to ensure continuity between shifts
• Assist with preparation of daily occupancy summaries and other basic operational reports as directed

Facilities & Grounds Support (as needed)

• Conduct periodic walkthroughs of the property to ensure cleanliness, order, and guest readiness
• Report maintenance concerns, equipment malfunctions, or grounds issues to the appropriate department
• Support light housekeeping or grounds tasks during low-traffic periods or as directed by management

Requirements & Qualifications

Required

• Strong customer service skills with the ability to remain calm, professional, and solution-oriented under pressure
• Clear verbal and written communication skills; ability to interact confidently with a diverse guest population
• Basic computer literacy; comfort learning and operating a property management or reservation system
• Ability to handle cash transactions accurately and maintain accountability for a cash drawer
• Reliable, punctual, and able to work a flexible schedule including evenings, weekends, and holidays
• High school diploma or equivalent required

Preferred

• Prior experience in hotel front desk, guest services, or hospitality operations (GSA, front office, reservation agent, etc.)
• Familiarity with RV park operations, campground management software, or similar PMS platforms
• Bilingual (English/Spanish) a plus

Physical Requirements

• Ability to stand for extended periods at the front desk workstation
• Occasional lifting of up to 40 lbs
• Ability to walk the property for periodic inspections

About Leisure Hotels & Resorts

At Leisure Hotels & Resorts, our people define our success, and we work deliberately to grow and foster our internal culture. This cultivation over many years is what sets us apart and how we deliver results. Our fundamentals are rooted in honesty, transparency, fiscal responsibility, and talent management. We seek authentic team members with the same values who genuinely enjoy working with people, want to grow with us, and create unique guest experiences.

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.