Service Writer (3214)

Job Summary:

The primary responsibility of the Service Writer is to assist the Service Manager with organization of the Service Department as well as managing, evaluating and executing the daily administrative functions for Branch and Corporate Service teams. In addition, the Service Writer will serve as a working team member and individual contributor to the overall team’s success.

 Typical Duties and Responsibilities:

• Assist the Service Manager with opening and closing of service orders
• Ensure all required documentation, including appropriate check in/out form, is completed properly and uploaded to MDI
• Provide estimates to customers for repairs and billable charges
• Work directly with the Sales team and notify Sales of any potential billable charges
• Ensure all billable charges are included on service orders and are invoiced accordingly
• Verify all information in MDI is current and correct for all units’
• Maintain fleet folders to include service documentation, correct component information as applicable, and current photos of units
• Maintain organization of part information in MDI, including creation of bar codes as required
• Complete and submit appropriate warranty claim forms as required for processing
• Prioritize and organize repairs to fleet rental equipment, vehicles, rigs, and tractors as directed by Service Manager
• Ensure all vehicle inspections are current, and inspection results are uploaded to MDI
• Organize and track all field failure reports for accuracy and completion, review with Service Manager as appropriate
• Work directly with the Purchasing team to ensure all parts are ordered against the proper service order/fleet number
• Adhere to applicable company and regulatory agency environmental, health and safety standards
• Ensure that The Mersino Way is a guiding document in all daily activities

 Qualifications:

• 1-2 years experience as diesel or heavy-duty mechanic
• Degree or certificate in diesel or heavy-duty repairs or related field preferred
• Planning and organizational skills in handling multiple projects

 Specific Expectations:

• Excellent internal and external customer service skills
• Ability to work effectively with others
• Ability to multi-task in a changing environment
• Excellent written and verbal communication skills
• Strongly self-motivated, ability to perform tasks with little or no direction
• Ability to work a flexible schedule to meet job requirements
• Strong time management and organizational skills
• Required intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.