Technical Account Manager

Experience Level: Mid-level (5 years)

Role Overview

We are seeking a dynamic and experienced Technical Account Manager to manage and grow relationships with some of our key customers. The ideal candidate will have a background in data center or network field services and demonstrate proficiency in managing the full lifecycle of customer engagements, including bids, proposals, and solutions.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts, ensuring a positive and productive relationship.
• Manage bid processes, including crafting and delivering competitive proposals.
• Understand customer needs and develop tailored solutions that align with our field service offerings.
• Act as a liaison between the customer and internal teams to ensure seamless service delivery.
• Monitor and improve customer satisfaction and service quality metrics.
• Provide expertise in field service domain experience to bridge gaps between technical and non-technical stakeholders.
• Identify opportunities for upselling and expanding customer engagement.
  
  

Qualifications

• Experience: 5 years in a similar role, with a strong background in data center or network field services.
• Proven track record in managing customer relationships, bid processes, and proposal development.
• Excellent communication, negotiation, and interpersonal skills.
• Dynamic, fast learner who thrives in a fast-paced, customer-focused environment.
• Proficient in field service domain expertise and able to quickly adapt to new technologies and solutions.