What are the responsibilities and job description for the Desktop Support Technician position at Iron Systems, Inc?
🚀 We're Hiring: Desktop Support L1
🏢 Iron Service Global Inc 📍 Moosic, PA | Work Location: In-Person | Full time
Are you a hands-on IT support pro who thrives on solving problems face-to-face and keeping end users up and running? Iron Service Global Inc is looking for a Desktop Support L1 technician to join our team in Moosic, PA and deliver top-notch desktop, hardware, and telecom support!
🔧 What You'll Do
- Install, configure, and troubleshoot desktops, laptops, mobile devices, and peripherals
- Handle break-fix, desk-side support, IMACDs, data migrations, and system refreshes
- Manage and resolve tickets within SLA, keeping end users informed every step of the way
- Coordinate with hardware vendors and Level 3 support teams for smooth service delivery
- Support on-site/off-site events, meetings, and disaster recovery situations
- Provide rotational on-call support and hands-on network data/voice assistance
☎️ Telecom Responsibilities
- Install and configure IP, wireless, analog, and digital phones (Avaya, Nortel, Cisco, Siemens, Mitel)
- Test and punch cabling (patch panels, IDFs, MDFs, Krone tools)
- Maintain phone, peripheral, and circuit inventory in coordination with the network voice team
- Liaise with ISPs, OEMs, and channel suppliers
✅ What You Bring
- BS/BA in Computer Science, Information Systems, or equivalent experience
- 2 years of experience with Windows, Active Directory, Ticketing Tools, and Desktop Support (required)
- Strong customer service orientation and communication skills
- Experience with MS Office, VPN, networked printing, and mobile device support
- CompTIA A certification (or equivalent) preferred
- Ability to lift up to 30 lbs and travel to remote sites/clusters as needed
- A proactive, analytical mindset with a knack for troubleshooting
🎁 Benefits
- Dental, Health, Vision & Life Insurance
- Paid Time Off