What are the responsibilities and job description for the Desktop Support EUC L1 position at Iron Systems, Inc?
Job Description
The scope of the work is mentioned below:
The scope of the work is mentioned below:
- Onsite support
- Break-fix support
- IMACD Services
- Onsite end-user software support services
- Deskside software Support
- Refresh & Disposal
- Hands & Feet Support
- Warehouse and Technology Support Services
- Provide support for customer-approved end user devices such as desktops, laptops, and printers.
- Provide priority assistance to VIP users when feasible
- Provide IMACD and administrative support—hands and feet for the client. Locations during local business hours for the end-user computing, print and file server, IP telephony, and video conferencing systems.
- Third-party vendor (TPV) and OEM coordination for PCs, laptops, and printers.
- Provide hands-and-feet support on demand for the audiovisual room system in coordination with the collaboration team.
- Provide hands-and-feet support for the IP telephony end-user device, i.e IP telephone, when required.
- Onsite Support Services: IMACD, hardware break/fix support, deskside software support, refresh & disposal, hands & feet support
- Service Requests and IMACDs
- Hardware break/fix support of customer-provided end-user devices.
- Hands and Feet Support for Server Break/Fix.
- End-User Desk-Side Support.
- Knowledge management (SOPs, Troubleshooting Guide)
- Inventory management for client Locations
- The onsite support services shall be provided during local business hours.
- Fluency in the local language as per the geographical and cultural requirement and English speaking to a good standard.
- Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, adds, and changes for all EUC equipment, software, and related services for the customer.
- Coordinate, plan, and schedule IMACDs with all affected IT functions