What are the responsibilities and job description for the Deskside Support L1 position at Iron Systems, Inc?
Key Responsibilities
- Provide deskside support for desktops, laptops, mobile devices, and peripherals.
- Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.
- Respond promptly to VIP support requests, ensuring high-quality service and minimal downtime.
- Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.
- Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
- Maintain accurate documentation of incidents, service requests, and asset movements.
- Collaborate with remote IT teams and escalate issues when necessary.
- Follow IT policies, procedures, and security standards.