Senior Business Manager - Commercial Interiors

Overview

A leading commercial interiors and workplace solutions company is seeking an experienced Senior Business Manager – Healthcare & Public Sector to drive business development and expand relationships across healthcare systems, government agencies, higher education institutions, and other public sector organizations.

This is a senior, client-facing business development role focused on identifying new opportunities, developing strategic relationships, and delivering tailored furniture and workplace solutions that support patient care, staff productivity, operational efficiency, and public service environments.

The ideal candidate brings a consultative sales approach, strong knowledge of institutional procurement environments, and the ability to build trusted relationships with senior decision-makers and industry influencers.

The Role

The Senior Business Manager will be responsible for growing the company's presence across the Healthcare, Public Sector, and Higher Education verticals.

The role combines new business development, strategic account management, relationship building, consultative solution selling, and market development. The successful candidate will work directly with facility leaders, administrators, procurement teams, department heads, and other key stakeholders to understand their operational and facility needs and develop appropriate workplace solutions.

The position will also develop relationships across the broader influencer community, including Commercial Real Estate, Architecture & Design firms, and General Contractors, while partnering with leadership to develop targeted go-to-market strategies.

Responsibilities

• Develop and maintain relationships with key decision-makers across healthcare systems, government agencies, higher education institutions, and other public organizations.
• Identify and pursue new business opportunities involving new facilities, renovations, expansions, and workplace improvement initiatives.
• Build relationships with industry influencers including Architecture & Design firms, General Contractors, and Commercial Real Estate professionals.
• Develop targeted go-to-market strategies for the Healthcare, Public Sector, and Higher Education markets in partnership with company leadership.
• Use a consultative sales approach to understand client workflows, operational challenges, facility requirements, and long-term objectives.
• Recommend furniture and workspace solutions that support patient-centered care, staff wellbeing, durability, accessibility, and efficient space utilization.
• Develop pricing budgets, quotations, and proposals while considering specifications, vendor pricing, procurement requirements, and project margins.
• Collaborate with designers, project managers, order coordinators, installation teams, and sales leadership to ensure successful project execution.
• Manage customer relationships throughout the full sales and project lifecycle, from initial business development through installation and completion.
• Monitor market trends, capital planning initiatives, competitor activity, and emerging opportunities across healthcare and public sector markets.

Requirements

• Proven sales or business development experience, preferably within healthcare, government, institutional, or contract furniture environments.
• Strong understanding of healthcare facilities, public sector operations, higher education, or institutional environments.
• Experience developing relationships with facility managers, administrators, procurement teams, department leaders, and senior decision-makers.
• Strong understanding of institutional purchasing and procurement processes.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Ability to manage multiple opportunities, projects, and deadlines simultaneously.
• Strong client service mindset with exceptional attention to detail.
• Self-motivated and goal-oriented with the ability to work independently.
• Proficiency with CRM platforms and Microsoft Office Suite.

Nice to Have

• Bachelor's degree in Business, Marketing, Interior Design, Healthcare Administration, or a related field.
• Existing relationships within healthcare, government, higher education, A&D, commercial real estate, or general contracting.
• Previous experience selling contract furniture, commercial interiors, workplace solutions, or related products/services.
• Experience navigating public sector procurement and institutional purchasing processes.

Salary

Competitive compensation based on experience, with performance-based earning potential.

Location

Chicago, IL. Client-facing role requiring regular engagement with customers, prospects, industry partners, and project stakeholders across the assigned market.

Benefits

Competitive benefits package with opportunities for professional development, long-term career growth, and increased responsibility within a growing organization.