What are the responsibilities and job description for the GOLF SIMULATOR SERVER/GUEST SERVICE position at Iron Peak Sports & Events?
Iron Peak Sports & Events, LLC
LOCATION: Hillsborough, NJ
DEPARTMENT: FOOD & BEVERAGE
REPORTS TO: FOOD & BEVERAGE MANAGER
STATUS: PART-TIME
ABOUT THE COMPANY:
Iron Peak Sports & Events is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hillsborough, NJ. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Iron Peak Sports & Events is the epicenter for positivity for our community. Our facility is a celebration of finding out who you are and empowering you to be you best self. At Iron Peak we want you to find camaraderie and a sense of belonging. In addition, we believe in finding joy in unexpected places, and cherishing defeats by making them successes. We are the pinnacle of sports, events, and entertainment.
POSITION SUMMARY:
The golf simulator server/guest service position involves welcoming guests, taking and serving food and drink orders, and providing a positive experience by assisting with the simulator and maintaining the area. Key duties include handling reservations, managing simulator setup and troubleshooting, maintaining cleanliness, and processing payments.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Guest interaction:
- Greet guests warmly and enthusiastically, checking them in for their reserved times.
- Provide excellent customer service, answering questions about the facility, menu, and simulator technology.
- Handle guest concerns or issues with patience and professionalism.
- Food and beverage service:
- Take orders for food and beverages accurately and efficiently.
- Serve food, drinks, and alcoholic beverages, making suggestive sales and recommendations.
- Manage basic food prep and garnishing.
- Keep service and simulator areas clean by clearing tables and refilling drinks.
- Simulator assistance:
- Assist guests with setting up and using the golf simulators.
- Provide basic technical troubleshooting and ensure a smooth operation.
- Help guests navigate software and game options.
- Operations and maintenance:
- Maintain a clean, organized, and comfortable environment.
- Manage reservations and bookings.
- Process payments using POS systems.
- Restock food, beverage, and merchandise inventory as needed.
- Adhere to safety, sanitation, and all company policies.
- Performs other duties as assigned by management
MINIMUM QUALIFICATIONS:
- MUST be 18 years of age
- Customer service and communication skills are essential.
- A friendly, energetic, and team-oriented attitude.
- Ability to handle multiple tasks and work efficiently in a fast-paced environment.
- Basic technical aptitude is beneficial.
- Knowledge of golf is a plus, but not always required.
- Flexibility to work nights, weekends, and holidays.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Walk and stand throughout the entire shift
- Continuously reach, bend, lift, carry, stoop, and wipe
- Regularly lift up to 40 pounds
- Must report to work in a neat, clean uniform and present a well-groomed, hygienic appearance