Senior Global Account Manager

If you’re a relationship-driven, technically savvy enterprise account manager ready to be a strategic player in a rapidly evolving industry, we want to hear from you!

Iron Mountain is seeking a dynamic Senior Global Account Manager (SGAM) to grow our Asset Lifecycle Management (ALM) business. This is a unique opportunity to build, manage and expand a key strategic account, and drive innovation in the ALM space.

You will be the boots on the ground, directly engaging with the customer, understanding their challenges, and translating those needs into actionable plans.

What you'll do:

• Develop and implement strategic account plans to grow market share within OEMs
• Lead the transition of returned enterprise hardware products—collect, repair, refurbish, test, and reintegrate them into the customer supply chain—maximizing the value and efficiency of the ALM process.
• Act as the primary relationship builder and trusted advisor for customers undergoing significant transitions, such as AI rack builds and factory outsourcing initiatives
• Collaborate closely with internal sales teams, specialists, and the Global ALM team to align on go-to-market strategies and ensure seamless execution.
• Manage pipeline forecasting, quota accuracy, and financial objectives with precision and accountability.
• Resolve major operational and contractual issues in partnership with customer service and logistics teams, ensuring customer satisfaction and retention.
• Serve as the liaison between technical and business stakeholders to interpret customer challenges and translate them into scalable service offerings.
• Drive new business development by hunting for fresh opportunities
• Provide thought leadership by monitoring industry trends and aligning ALM strategies with evolving customer and market needs.

What you'll bring:

• Bachelor’s or University Degree in Business, Engineering, Technology, or equivalent; MBA preferred.
• 7 years’ experience in sales, account management, or related enterprise hardware services, ideally with exposure to OEM environments.
• Proven success managing global accounts and building trusted, long-term client relationships.
• Strong technical aptitude with the ability to understand and communicate complex IT hardware lifecycle processes and supply chain logistics.
• Experience working with enterprise customers in the hardware or IT logistics space is a major advantage.
• Exceptional relationship-building skills with a consultative approach to problem-solving and business growth.
• Ability to navigate and influence rapidly changing organizations and build consensus quickly.
• Strong business acumen, including financial forecasting, quota management, and contract negotiation.
• Comfortable working independently and leading a small but growing team.

What we offer:

• Remote opportunity in Houston, TX or Boston, MA
• Competitive compensation and benefits
• Paid time off/holidays
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.