What are the responsibilities and job description for the Medical Records ROI Specialist - On Site position at Iron Mountain?
Key Responsibilities:
Process incoming requests for medical records via mail, fax, email, portals, or in person.
Accurately enter request details, patient data, and release activity into electronic tracking systems.
Type and prepare correspondence, authorization forms, and other documents related to ROI requests.
Verify requestor identity and ensure proper authorization and compliance with applicable laws and policies.
Retrieve, review, and prepare medical records using electronic health record (EHR) systems.
Maintain detailed logs of all ROI activity, ensuring accuracy and completeness in data entry.
Respond promptly to inquiries from patients, providers, attorneys, and other requestors.
Handle sensitive information with a high degree of confidentiality and professionalism.
Assist with legal requests, subpoenas, audits, and court-ordered disclosures.
Stay current on ROI policies, HIPAA regulations, and state laws governing health information.
Qualifications:
High school diploma or GED required.
1–2 years of experience in a healthcare setting, preferably in ROI, medical records, or health information management.
Strong data entry and typing skills with high accuracy and attention to detail.
Experience in EHR systems (e.g., Epic, Cerner) and ROI management software.
Working knowledge of HIPAA and medical records release regulations.
Excellent organizational, communication, and customer service skills.
Ability to handle multiple tasks in a fast-paced environment.
Certification (e.g., RHIT, RHIA, CRIS) is a plus but not required.
