What are the responsibilities and job description for the Customer Service Professional position at Iron Mountain Refrigeration and Equipment, LLC?
we're looking for a motivated individual who is eager to grow both personally and professionally to provide exceptional customer service.
Description
Are you a dedicated, growth-oriented individual seeking an exciting new challenge? Do you thrive in a fast-paced, dynamic environment where every day brings new opportunities to learn and grow? If you're ready to take on a career that offers growth potential and the chance to make a real impact, we want to hear from you!
At Iron Mountain Refrigeration & Equipment, we believe in empowering our team members to use their strengths to drive success. We foster an environment that encourages innovation and values contributions from every member of the team. As part of our ongoing growth, we're looking for a motivated individual who is eager to grow both personally and professionally. If you're ready for a position that will challenge you, support your development, and reward your hard work, keep reading!
The ideal candidate must be adaptable to changing responsibilities, thrive in a fast-paced environment, and be willing to take on new tasks as the company evolves. This is not a typical, monotonous role – expect plenty of learning opportunities and a chance to build a career with us!
Key Responsibilities:
- Answer customer calls and emails in a professional and timely manner.
- Follow up on product inquiries and sales questions, providing accurate and clear information.
- Process customer orders over the phone, including payment handling.
- Assist customers with troubleshooting technical issues via phone or email.
- Keep accurate records of all customer interactions and communications.
- Assist with daily order processing, shipment coordination, and file maintenance.
- Track shipments and collaborate with freight terminals for timely delivery updates.
- Handle shipping damage notifications and communicate with internal teams and carriers.
- Participate in local outreach and networking events, which may occasionally require evening or weekend availability.
- Perform additional office tasks as needed to support team goals.
Qualifications & Skills:
- Minimum 1 year of previous customer service experience, particularly in phone support.
- Proficient in Microsoft Office Suite, with strong computer skills.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Fluency in Spanish and experience with warehouse operations are a plus.
- High school diploma or equivalent (required)
Job Details:
- Full-time position
- Shift: 8:00 AM - 4:00 PM, weekdays
- In-office position (no remote work available)
Benefits:
- 401(k) with company matching
- Health, dental, and vision insurance
- Paid time off
- Career development opportunities
Salary
$20 - $25 per hour
Salary : $20 - $25