What are the responsibilities and job description for the Residential/Light Commercial Sales Technician (Backflow Certified) position at Iron Horse Companies, LLC?
Residential / Light Commercial Sales Technician (Backflow Certified)
About Iron Horse Plumbing & Air
At Iron Horse Plumbing & Air, we take pride in delivering exceptional plumbing and HVAC solutions backed by outstanding customer service. As one of Arizona's fastest-growing service companies, we're looking for experienced professionals who are passionate about helping customers, solving problems, and building lasting relationships.
If you're a skilled plumbing professional who excels at educating customers, identifying solutions, and providing excellent service, we want to hear from you.
Position Summary
The Residential / Light Commercial Sales Technician is responsible for inspecting plumbing systems, diagnosing customer needs, and recommending the best repair or replacement solutions. This role combines technical expertise with customer service and sales, helping homeowners and light commercial customers make informed decisions regarding their plumbing systems.
This position requires a current Backflow Certification and the ability to perform backflow testing, repairs, and installations while identifying additional plumbing opportunities that benefit the customer.
Key Responsibilities:
- Diagnose residential and light commercial plumbing issues accurately.
- Perform backflow prevention device testing, inspections, repairs, installations, and certifications.
- Present repair and replacement options with clear pricing and professional recommendations.
- Build trust with customers through education and solution-based selling.
- Generate estimates for plumbing repairs, water heaters, water treatment systems, repipes, sewer repairs, fixtures, and other plumbing services.
- Meet or exceed established sales and revenue goals while maintaining customer satisfaction.
- Complete detailed service reports, estimates, and documentation.
- Maintain compliance with local plumbing codes and backflow regulations.
- Coordinate with dispatch, management, and installation teams to ensure a smooth customer experience.
- Maintain company vehicle, tools, and equipment in a clean and professional condition.
- Participate in ongoing training and safety meetings.
Qualifications:
Required
- Current Arizona Backflow Prevention Assembly Tester Certification.
- 5 years of residential plumbing experience.
- ServiceTitan experience.
- Experience with light commercial plumbing service.
- Strong plumbing troubleshooting and diagnostic skills.
- Valid Arizona driver's license with a clean driving record.
- Excellent communication and customer service skills.
- Ability to prepare estimates and explain repair options confidently.
- Comfortable using tablets, mobile applications, and service software.
- Ability to pass a background check and pre-employment drug screening.
- Bilingual (English/Spanish) preferred.
Physical Requirements
- Lift and carry up to 75 pounds.
- Frequently bend, kneel, climb ladders, and work in confined spaces.
- Work outdoors in varying weather conditions.
- Safely operate company vehicles and equipment.
Why Join Iron Horse Plumbing & Air?
- Competitive hourly pay plus commission opportunities.
- Company vehicle provided.
- Medical, Dental, and Vision Insurance.
- 401(k) with company match.
- Paid Time Off and Paid Holidays.
- Company-provided uniforms.
- Ongoing training and professional development.
- Advancement opportunities within a growing organization.
- Supportive team environment focused on quality workmanship and customer satisfaction.
Benefits:
- 401(k) matching
- Company truck
- Dental insurance
- Fuel card
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Experience:
- Service: 5 years (Required)
- ServiceTitan: 2 years (Required)
License/Certification:
- Backflow Certification (Required)
- Driver License (Required)
Work Location: On the road