Field Services Technician

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"

We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.

Whether we team with clients, colleagues, or partners, we put each other first. It’s The Iron Bow Way.

THE HIGH LEVEL

The candidate will support break/fix tickets and service requests throughout the Richmond Metro Area. You will also be responsible for maintaining, updating, and documenting inventory in real time.

What You’ll Be Doing

• Provide technical / IT support for Commonwealth of Virginia
• Responsible for system updates, ticketing and asset management
• Perform break/fix software & hardware support (including OEM-certified warranty repair)
• Execution of asset disposal activities
• Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
• Provide support remotely via remote administration tools as well as onsite / desk side
• Imaging of Commonwealth devices
• Provide support for Windows operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
• Ability to provide after-hours and weekend support (When needed)
  
  

What You Bring To The Table

• You have 5 plus years of experience in IT support.
• Extensive experience troubleshooting hardware on laptops, desktops, and tablets
• Experience and understanding of command prompts
• Experience with writing, reviewing and developing scripts
• A valid driver’s license
• A self-driven attitude
• A keen eye for recognizing problems and pushing resolutions
• A critical thinker who can think outside the box
• Ability to communicate complicated resolutions to everyday end users
• Teamwork mentality and professional demeanor
• Ability to empathize with customers
  
  

Travel Requirements

Travel varies depending on tickets and technical skillset.

WHY YOU'LL LOVE IT!

• Iron Bow is rapidly growing and with growth comes opportunity for all. There is palpable energy and momentum across the company that is easy to tap into and be inspired by.
• Be a part of organizational transformation. Now’s the time to join. Iron Bow is redesigning the customer and employee experience. This new approach elevates all and truly enables success.
• Iron Bow fosters a family-oriented culture where every team member is embraced. Join us and be part of something meaningful supporting your community while making a difference across the Commonwealth of Virginia.
  
  

OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.