What are the responsibilities and job description for the Field Services Technician 1 position at Iron Bow Careers?
The Field Services Technician will be responsible for direct end user technical support for the Virginia Information Technology Agency (VITA) contract by providing comprehensive IT support for end users at customer sites throughout Virginia and the surrounding areas. Installs, maintains and repairs products such as equipment, integrated systems, and software at the client and/or field locations. Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, troubleshoots equipment for malfunctions to eliminate problem in minimum time.
RESPONSIBILITIES:
- Provide technical / IT support for Commonwealth of Virginia
- Perform routine maintenance on customer’s assets
- Provide comprehensive and timely resolution of all IT issues
- Responsible for system updates, ticketing and asset management
- Perform break/fix software & hardware support (including OEM-certified warranty repair)
- Execution of asset disposal activities
- Training on new products and services
- Support of end users that remotely access services (including shipping replacement devices, leveraging 3rd party hardware repair or other forms of onsite support)
- Resolution of issues involving business applications on and off premise (e.g. cloud)
- Provide support remotely via remote administration tools as well as onsite / desk side
- Support tasks include end user device configurations
- Imaging of Commonwealth devices
- May collaborate with vendors to provide technical insight
- Provide support for Windows 10 operating system, software/application support, troubleshooting, diagnostics, repairs, system restorations, etc.
- Ability to provide after hours and weekend support
EDUCATION/EXPERIENCE:
- High School plus advanced training, and or 1- 2 years of experience
TRAVEL REQUIREMENTS:
- Requires frequent travel with reliable transportation
- Must possess a valid Driver’s License
PHYSICAL REQUIREMENTS:
- Must be able to lift a maximum of 30 pounds
- Must have manual dexterity
- Ability to read asset tags
CLEARANCE REQUIREMENTS:
- Ability to pass a VITA background check
- Ability to pass DOC clearance
Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target.
Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.