What are the responsibilities and job description for the Customer Support Representative - Immediate Openings position at Iron Ascent Group?
Are you looking to get into a Customer Support Role almost immediately?
Iron Ascent Group is expanding its team in the Kentucky area and is currently hiring a Customer Support Representative to assist customers with account support, service information, and customer care related to Kinetic Fiber services. This is an excellent opportunity for individuals interested in customer support, account management, and long-term career growth.
As a Customer Support Representative, you will work directly with customers to answer questions, provide account assistance, and ensure a positive customer experience. The Customer Support Representative serves as an important resource for customers by helping them navigate available services, understand account options, and receive timely support when needed.
Role Responsibilities of the Customer Support Representative
- Meet with customers to provide account support and answer questions regarding available Kinetic Fiber services.
- Assist customers with account updates, service information, and general customer inquiries.
- Work closely with team members to ensure customers receive prompt and professional assistance.
- Help identify customer needs and provide appropriate information based on individual situations.
- Resolve customer concerns professionally while maintaining a high level of customer satisfaction.
- Participate in ongoing training and development programs designed for Customer Support Representatives.
- Contribute to a positive team environment focused on customer care and account support.
Qualities of a Customer Support Representative
- High school diploma or equivalent preferred.
- Strong communication and interpersonal skills.
- Ability to build positive relationships with customers and team members.
- Excellent attention to detail and organizational skills.
- Dependable, professional, and customer-focused mindset.
Pay: $875.00 - $1,400.00 per week
Benefits:
- On-the-job training
- Professional development assistance
Work Location: In person
Salary : $875 - $1,400