What are the responsibilities and job description for the System Specialist position at Irlam Associates?
Job Description: Franchise Coach – Systems
📍 Location: Irving, TX
Full-time | Monday – Friday
🔹 Responsibilities
• Assist the franchise support team and network in ensuring that all company systems are effectively utilized to maximize sales and operations.
• Conduct group or one-to-one training with franchisees on role-specific systems as required.
• Produce case studies on the effective use of systems to demonstrate value to the network, focusing on process simplification, headcount efficiency, sales maximization, and risk mitigation.
• Ensure management information (MI) visibility for franchisees and the support office.
• Document and share franchisee best practices on the utilization of systems.
• Collaborate with Marketing to identify market intelligence reports that can be used for prospecting and lead generation.
• Support reporting requirements for new services introduced to the franchise proposition as part of rollout projects.
• Work with franchisees to ensure new starters at branch level receive adequate systems training to perform their role effectively from an IT perspective, and confirm competency upon completion.
🔹 Requirements & Skills
• Strong communication and interpersonal skills
• Background in training or coaching
• High attention to detail
• Proficient in Excel and Microsoft Office
• Confident with IT systems — able to learn new software quickly and troubleshoot basic issues
• Organized and methodical approach
• Proven track record of implementing process improvement initiatives
• Strong decision-making and problem-solving abilities
• Excellent communication skills
Salary : $60,000 - $80,000