What are the responsibilities and job description for the Technical Support Analyst position at IRIUM?
Job Details:
Berea - Kentucky- USA
Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)
Qualifications:
na0oQG3NIr
Berea - Kentucky- USA
Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)
Qualifications:
- Bachelor’s degree in Computer Information Systems or related field
- 1 year of experience in working in an IT help desk, support, or customer service role
- Knowledge of any ticketing system
- Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.)
- Strong customer service skills
- Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking
- Effective written and verbal communication skills
- Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets
- Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service
- Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system
- Initiate and schedule with vendor to replace or fix hardware issues
- Maintain and process changes of user accounts and computers within Active Directory and archiving of user data
- Set up and configure new Windows desktop/laptops or mobile devices for new hires
- Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.)
- Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite
- Participate in meetings and projects or tasks by IT management
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Salary : $62