What are the responsibilities and job description for the Front Counter Associate position at Irish Companies?
Description
We are looking for a Front Counter Associate responsible for supporting the Plant Manager by dispatching drivers and service technicians, performing data entry, and assisting with customer inquiries via phone and in-person visits.
- Answer incoming calls and process customer orders, printing tickets as needed.
- Provide customers with propane pricing information.
- Prepare and print scheduled tickets for propane cylinder deliveries, coordinate with drivers, and make adjustments as necessary.
- Update the propane management system with residential customer information.
- Generate tickets for new customer setups and bulk propane orders.
- Assist and serve customers visiting the front counter.
- Record and update daily truck mileage in the fleet management system.
- Document truck repairs and maintenance in the fleet management system.
- Perform daily cash register reconciliations (Z-out).
- Conduct monthly inventory of all propane bulk tanks, cylinder tanks, and bobtail equipment.
- Update monthly truck mileage records.
- Assist the Plant Manager with dispatching and supervision of all personnel.
- Monitor large bulk propane tanks on a daily basis to ensure proper levels and safety compliance.
Requirements
- Customer service experience, in retail, service, or utility industries.
- Basic knowledge of propane products and safety practices is a plus.
- Strong communication and interpersonal skills, with the ability to interact professionally with customers and team members.
- Proficiency in using computers, point-of-sale systems, and Microsoft Office Suite.
- Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
- Attention to detail and accuracy in handling orders, cash and inventory.
- Ability to work independently and as part of a team.
- Commitment to safety and adherence to company policies and procedures.
- High School Diploma or equivalent.
- Valid driver’s license.
Benefits
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Vision insurance
Irish Companies is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination against all legally protected classes including, but not limited to: race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender, age, physical or mental disability, citizenship, past, current prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law.
Salary : $21 - $25