What are the responsibilities and job description for the Retail Sales position at Irish Boat Shop?
Title: Retail Team Member
Reports to: Retail Store Manager
Location: Harbor Springs and Charlevoix Ship Stores
Purpose: To provide customer service, cashier, and transient dockage services to enhance the customer boating experience.
Responsibilities
Follow direction and complete appropriate checklists for opening and closing the day
Answer and route calls correctly and with a customer service focus
Be the first to welcome customers to the store and answer inquiries
Actively seek out customers in ship store and offer service
Maintain high standards of customer service with customers and co-workers
Assess customer needs and wants while providing assistance and information on product features
Deep product knowledge and ability to answer questions or find the answers quickly
Keep the store floor clean, stocked, and organized
Process point of sale (POS) purchases
Learn receiving and transfer processes and perform correctly
Handle returns of merchandise
Comply with inventory control procedures
Present a professional appearance at all times in compliance with the Personal Appearance policy
Answer VHF radio calls
Process transient dockage reservations
Assist in tying up boats upon arrival to dock
Keep docks and pedestals clean and organized
Assist in keeping showroom clean and organized
Show initiative to assist where needed
Be innovative and suggest ways to improve sales
Contribute to the overall success and appearance of the Ship Store and Marina
Other duties as assigned
Qualifications and Requirements
Previous work experience in customer service and handling cash, preferable
Ability to count cash back to customers without a machine
Demonstrated ability to communicate and interact positively with people
A friendly and energetic personality with a customer service focus
Willingness to learn and be an active team member
Ability to climb ladders and stairs, to lift up to 30 pounds occasionally, and to get on/off boats of varying sizes
Ability and willingness to work six days a week seasonally
Salary : $37,225 - $55,890