What are the responsibilities and job description for the Project Manager - W2 Contract position at IRIS Software, Inc.?
We are looking to hire a Project Manager for a contract opportunity.
Title: Project Manager
Location : Westchester Illinois
It s a contract
Job Description
Implementing a shared services model isn t just a structural change it s a cultural, operational, and often political transformation. A strong project manager needs a mix of technical, strategic, and interpersonal skills to make it work smoothly.
The most important ones are:
- Stakeholder Management & Influence
- Shared services often centralize functions that used to belong to different departments so expect resistance.
- Ability to align conflicting interests across business units
- Strong negotiation and influencing skills (especially without direct authority)
- Clear communication tailored to executives, managers, and frontline teams
- ? This is arguably the most critical skill without buy-in, the model fails.
- Change Management Expertise
- You re not just implementing a model you re changing how people work.
Experience with structured change frameworks (like ADKAR or Kotter)
- Ability to anticipate resistance and manage it proactively
- Building training, communications, and adoption plans
- Process Design & Optimization
- Shared services rely on standardized, efficient processes.
- Strong understanding of process mapping and redesign
- Identifying redundancies and opportunities for consolidation
- Familiarity with Lean or Six Sigma concepts is a big plus
- Governance & Operating Model Design
- A shared services model needs clear rules to function.
- Establish SLAs (Service Level Agreements) and KPIs
- Financial & Business Acumen
- You need to justify and sustain the model.
- Building business cases (cost savings, efficiency gains)
- Understanding cost allocation models (chargebacks, showbacks)
- Tracking ROI and performance over time
- Program & Portfolio Management
- This is rarely a single project it s a multi-phase transformation.
- Managing interdependent workstreams (HR, IT, Finance, etc.)
- Prioritization and roadmap planning
- Risk and dependency management at scale
- Data-Driven Decision Making
- Shared services thrive on measurable performance.
- Defining meaningful KPIs and dashboards
- Using data to identify bottlenecks and improve services
- Comfort with reporting tools and analytics
- Technology & Systems Awareness
- Technology is often the backbone of shared services.
- Understanding ERP systems, ticketing tools, automation platforms
- Collaborating with IT on system integration and standardization
- Awareness of RPA (Robotic Process Automation) and AI opportunities
Thanks & Regards
Ankit Grover
Sr. Executive - TA
Iris Software
200 Metroplex Drive, Suite #300
Edison, NJ 08817
Email :
Phone :