Delivery Manager

Location-New Jersey/NYC

We are seeking a Delivery/Sales partner with a strong emphasis on execution, delivery governance, and account growth within a smaller P&L scope.

This role is primarily responsible for ensuring successful delivery of IT services engagements while supporting revenue growth through existing accounts, The individual will manage a mid-sized portfolio ($2M–$8M range) and act as the key bridge between clients, delivery teams, and stakeholders.

Key Responsibilities:

1. Account Management & Growth (Existing Clients)

• Act as the primary client-facing delivery leader for assigned accounts.
• Build strong relationships with mid-to-senior client stakeholders.
• Identify and drive organic growth opportunities (upsell/cross-sell within existing engagements).
• Support account expansion initiatives in collaboration with sales teams.

2. Delivery Ownership

• Own end-to-end delivery across accounts/projects within the portfolio.
• Ensure delivery is:
• On time and within budget
• Aligned to agreed scope and SLAs
• Delivered with strong quality and customer satisfaction
• Drive delivery governance, including status reviews, risk mitigation, and escalation management.
• Manage resource planning, utilization, and margins for assigned accounts.

3. Financial & P&L Accountability

• Manage a portfolio-level P&L (approx. $2M–$8M) with focus on:
• Revenue predictability
• Margin optimization
• Cost control

4. Stakeholder & Team Leadership

• Work closely with delivery managers, tech leads, and offshore teams.
• Ensure alignment between client expectations and delivery execution.
• Mentor junior delivery managers / leads within the account.

5. Quality & Continuous Improvement

• Drive process improvements, standardization, and best practices across delivery.
• Ensure high CSAT/NPS scores and proactive issue resolution.
• Implement feedback loops to improve delivery efficiency and client experience.

Required Qualifications:

• 12–16 years in IT services / consulting, with strong delivery and farming within existing accounts
• Proven experience managing mid-sized accounts or programs
• Experience handling end-to-end delivery with financial accountability

Key Skills & Competencies

• Strong delivery governance and execution mindset
• Good commercial understanding (P&L, margins, utilization)
• Ability to identify growth from existing accounts (farming mindset)
• Excellent client communication and stakeholder management
• Practical experience with Agile, managed services, and offshore delivery models

Preferred Profile

• Background in IT services and Consulting firms

If you are interested kindly apply directly or send your resume to rashi.agarwal01@irissoftware.com

Thanks

Rashi Agarwal

IRIS Software