What are the responsibilities and job description for the Customer Success Executive position at IRIS SOFTWARE AND SERVICES INC?
ApplicantStack is our modern applicant tracking system (ATS) and onboarding platform designed to simplify the hiring process. It empowers small to mid-sized businesses to efficiently attract, manage, and hire the best candidates with ease.
Position Overview
As a Customer Success Executive, you will be the primary contact for a portfolio of ApplicantStack customers. Your main goals will be to ensure customer satisfaction, drive product adoption, reduce churn, and grow existing account value through expansion and education.
You’ll serve as a product guide, strategic advisor, and advocate helping customers get the most out of their investment with us.
Key Responsibilities
- Develop trusted relationships with your portfolio of direct customers
- Guide clients through the customer journey post-sale from onboarding and training to expansion and renewal
- Assess growth opportunities by identifying additional features or modules that align with customer needs
- Conduct video product walkthroughs, demos, and feature education session webinars
- Manage inbound requests related to account support, best practices, or system optimization
- Proactively monitor customer health and usage signals, identifying at-risk accounts and creating retention strategies
- Collaborate cross-functionally with Product, Sales, Technical Support, and Onboarding to ensure seamless customer experiences
- Maintain accurate records in CRM (Salesforce) of customer interactions, insights, and action plans
What We’re Looking For
- 1 year in a Customer Success, Account Management, or SaaS support role
- Experience with applicant tracking systems (ATS) or HR-related software is a plus, but not required
- Proficiency in presenting via video (Teams, Zoom) and tailoring communications to a range of user types
- Familiarity with CRM tools, especially Salesforce
- Strong communication and organizational skills with the ability to manage multiple priorities
- A growth mindset and passion for solving problems and improving the customer journey
Preferred but Not Required
- Previous experience in HR tech, onboarding platforms, or ATS systems
- Knowledge of value-based selling or consultative customer engagement approaches
Why Join Us
- Competitive salary (DOE)
- Healthcare plans with FSA and HSA options
- 401K & generous PTO plan
- Life and disability insurance
- Flexible work environment and a fun, collaborative culture