What are the responsibilities and job description for the Courtesy Officer position at Iris Property Management?
Job Overview
The Courtesy Officer is responsible for providing a visible security presence, assisting with community rule enforcement, and supporting the property management team in maintaining a safe and secure environment for residents, staff, and visitors at Renaissance Oaks. This position is compensated with reduced housing in exchange for on-call availability and security presence on the property. The ideal candidate will possess a strong background in law enforcement or security, with the ability to effectively manage conflicts and maintain a secure environment.
Duties
- Conduct routine property patrols, including parking lots, common areas, amenities, and building entrances/exits.
- Monitor and report suspicious activity, safety hazards, or policy violations to property management and/or law enforcement.
- Respond to noise complaints, disturbances, and emergency situations in a timely and professional manner.
- Enforce community rules and regulations as directed by property management.
- Lock and unlock amenities or secured areas at designated times.
- Assist residents with after-hours concerns (e.g., lock-outs, parking issues).
- Maintain detailed logs and incident reports of activities, observations, and actions taken.
- Build positive rapport with residents while promoting a safe and respectful community environment.
Qualifications
- Must reside on property as a lease requirement.
- Current law enforcement experience is preferred.
- Strong communication and conflict-resolution skills.
- Ability to remain calm and professional in high-stress or emergency situations.
- Must pass background screening and meet community leasing requirements.
- Ability to walk/stand for extended periods and patrol in various weather conditions.
Compensation
- Reduced rent.
Work Schedule
- On-call availability for after-hours incidents.
- Patrol shifts as designated by property management.
- Must maintain a visible presence on property with a patrol vehicle.
Job Type: Contract
Work Location: In person