Training Manager

The Training Manager for Clinical Operations will lead a team of onshore trainers and a functional team of offshore trainers responsible for supporting new hire training and ongoing competency development of Qualified Cardiac Technicians (QCTs). This position is essential to ensuring that training is not just an onboarding function but a continuous improvement lever that enhances performance and outcomes.

Key Responsibilities

• :Collaborate with leadership to identify training gaps and develop targeted solutions to improve production quality and efficiency
• .Be a change champion, continuously refining training methods, curriculum, and instructional design to improve engagement and effectiveness
• .Ensure compliance with regulatory and quality standards, integrating training with ongoing FDA remediation efforts
• .Monitor training effectiveness, utilizing data-driven approaches to adjust methodologies and maximize learning impact
• .Lead and develop a team of onshore and offshore trainers, ensuring alignment with business growth and quality objectives
• .Oversee new hire training to ensure QCTs are onboarded efficiently and achieve competency milestones on schedule
• .Drive ongoing competency progression, providing refresher training and skills enhancement to support performance improvement

.Ideal Candidate Profile

• :Experience in clinical training, healthcare operations, or a similar regulated environment (cardiac, healthcare diagnostics, or medical device preferred)
• .Prior leadership experience managing trainers, instructional designers, or competency programs—preferably across both onshore and offshore teams
• .Hands-on approach—this is a working leader role, requiring direct involvement in training delivery, coaching, and operational problem-solving
• .Change agent mindset—must be adaptable, able to implement new training strategies to drive measurable improvements in technician performance
• .Strong cross-functional collaboration skills, especially with production leadership, compliance teams, and quality assurance
• .Familiarity with training metrics and assessment methodologies to gauge effectiveness and drive data-backed refinements
• .Ability to scale training programs in a high-growth, fast-paced environment while maintaining high-quality outcomes

.Background & Experience

• :Bachelor’s degree preferred (or equivalent experience in training, education, healthcare operations, or a related field)
• .Some number of years of experience in training program management, learning & development, or clinical education (for Supervisor level, 1 years; for Senior Manager, 7 years)
• .Experience working in regulated healthcare settings with an understanding of compliance, quality, and operational performance
• .Track record of leading process improvements, implementing new training methodologies, and using data to enhance learning effectiveness
• .Formal clinical background - RN, Paramedic, or CCT highly preferred - but Allied Health backgrounds acceptable