Front Desk Customer Service Associate

Job Overview

We are seeking a friendly and professional Front Desk Customer Service Associate to join our team! This is a part-time position; Monday, Wednesday and Thursday 8am - 5pm

The ideal candidate will be the first point of contact for our guests in person and on the phone, providing exceptional customer service and ensuring a professional and welcoming atmosphere.

This role requires strong customer service and administrative skills, attention to detail, effective communication, and the ability to manage multiple tasks efficiently.

Duties

• Answer phone calls and greet guests, assisting with answering questions and setting up orders for device repair
• Manage repair drop off and pick up processes efficiently, ensuring accuracy in customer/device information and collecting payment upon pickup
• Respond to incoming emails and other online messages (Yelp, GMB, etc.)
• Perform online data import at specific times each day
• Call customers with their diagnosis and/or order updates
• Notify customers when devices are ready for pick up
• Make note of online repair approvals and notify technician/manager
• Maintain a neat and organized front desk and lobby area, ensuring items are stocked and refilled
• Assist with calendar management for appointments and meetings as needed
• Communicate with Account Manager and General Manager to ensure smooth operations and guest satisfaction
• Perform administrative tasks such as data entry and managing office supplies

Requirements

• Proven experience in customer service or front desk operations is preferred
• Strong organizational skills with the ability to manage time effectively
• Proficient in using computers, ability to learn new software applications, with training
• General knowledge of technology device types (laptop, tablet, chromebook, phone)
• Ability to talk customer through very basic troubleshooting over the phone (e.g. How to "reboot" or look for model/serial number)
• Excellent verbal and written communication skills; proper grammar and punctuation is a must!
• Ability to work independently as well as part of a team in a fast-paced environment
• Strong attention to detail with a commitment to providing high-quality customer service

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Paid time off
• Professional development assistance

Application Question(s):

• Applications will not be considered without a cover letter. If you are unable to upload on really, please send separately to jobs@iresq.com

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $15 - $17