Administrative Scheduling and Support Coordinator

Ireland Sound Systems, Inc. DBA Ireland Pro Systems – Upland, CA

Full-Time | $25–$30 per hour, based on experience | Benefits

Ireland Pro Systems is seeking a highly organized, dependable, and professional Administrative Scheduling & Support Coordinator to join our team.

This position plays an important role in keeping our projects, technicians, and customer support requests organized and moving efficiently. The primary responsibilities will be managing our company job schedule and coordinating incoming technical support requests through FreshDesk.

This is primarily an administrative and coordination position, not a field position. The ideal candidate is someone who enjoys keeping multiple moving pieces organized, communicates clearly, follows through on details, and is comfortable working in a fast-paced environment where schedules and priorities can change.

• Actively Manage and maintain the company-wide job and technician schedule
• Coordinate scheduling information between the office, technicians, project managers, and customers
• Monitor and manage customer technical support requests through Freshdesk
• Assign, track, and follow up on support tickets to help ensure timely resolution
• Communicate scheduling changes and updates clearly to appropriate team members
• Maintain accurate job, scheduling, and support information
• Follow up on outstanding items and help keep projects and service requests moving
• Assist with general administrative and operational tasks as needed
• Over time, assist with project coordination responsibilities as experience and knowledge of our operations grow

The right person for this position will be:

• Highly organized and able to manage multiple priorities
• A clear and professional communicator, both verbally and in writing
• Detail-oriented with strong follow-through
• Comfortable coordinating with technicians, office staff, customers, and management
• Able to adjust quickly when schedules or priorities change
• Comfortable learning and working with scheduling, ticketing, and other business software
• Dependable, proactive, and willing to take ownership of assigned responsibilities
• Able to work effectively both independently and as part of a team

• Previous administrative, scheduling, dispatch, service coordination, or project support experience
• Experience in construction, electrical, low-voltage, AV, or another service-based trade is helpful but not required
• Experience with FreshDesk or another ticketing/service management platform is a plus
• General proficiency with computers, email, spreadsheets, and business software

• $25.00–$30.00 per hour, depending on experience
• Full-time position
• Full benefits
• Opportunity to grow into additional project coordination responsibilities
• Stable position with a growing technology integration company

Ireland Pro Systems is a Southern California technology integration contractor specializing in professional audio/video, low-voltage, networking, security, and integrated technology systems. We work on a variety of commercial, educational, government, and institutional projects.

We are looking for someone who can become a key part of our office team and help us stay organized as our company continues to grow.

To apply: Please submit your resume along with a brief introduction describing your relevant administrative, scheduling, customer service, construction, or coordination experience.