What are the responsibilities and job description for the TEAM LEADER (GUEST SERVICES) position at Iredell Memorial Hospital Incorporated?
Job Type
Full-time - Second Shift (3p - 11p) with rotating weekends
Description
The Communications Team Leader is responsible for overseeing the communication staff and their responsibilities, monitoring their performance, attendance, and schedule. The Communications Team Leader is responsible for assisting the Operations Manager with patient concerns, meetings, scheduling, and maintaining day-to-day operational needs for the department. The incumbent is also responsible for serving as a Switchboard Operator. The Switchboard Operator serves as the Information/Communications Center of the hospital. Duties include answering incoming calls; transferring call to appropriate parties; announcing/re-announcing emergency procedures/calls and assisting with outgoing calls. Has access to patient name, location, and discharge date only.
Requirements:
Associate's degree in a related field required; bachelor's degree preferred. Management/leadership experience preferred. Previous experience in switchboard communications with working knowledge of VOIP phone systems, monitoring alarms/codes preferred. Computer skills including knowledge of business software. Clerical experience is preferred. Must have the ability to pay close attention to detail, multi-task effectively , be self-motivated, and possess excellent customer service skills.