What are the responsibilities and job description for the ECOM Director/911 position at Iredell County?
IMPORTANT INFORMATION BEFORE STARTING YOUR APPLICATION:
YOU MUST COMPLETE THE APPLICATION IN ITS ENTIRETY AND SUBMIT THE APPLICATION BEFORE IT CAN BE SAVED IN THE SYSTEM.
YOU MUST ANSWER ALL REQUIRED QUESTIONS AND COMPLETE ALL REQUIRED SECTIONS OF THIS APPLICATION TO BE CONSIDERED FOR EMPLOYMENT WITH IREDELL COUNTY
OVERVIEW & PURPOSE:
Performs complex professional, administrative and supervisory work in planning, organizing and directing the County’s emergency telecommunications and support functions.
Plans, organizes and directs the activities of assigned Emergency Services for the County. Responsibilities include directing all activities of the Emergency Telecommunications Center. Primary responsibilities include budget preparation and administration, fiscal management, planning, staffing, training, and performance review for the programs supervised. Works with the 911 Board ensuring compliance on State, Local and National levels. Has extensive public contacts, and the work requires a variety of technical and detailed knowledge, and significant independent initiative and judgement. Work is supervised by the Public Safety Director and is evaluated through conferences, results of work, reports, and public feedback.
ESSENTIAL FUNCTIONS:
Plans, organizes and directs the activities of the Department and staff; coordinates procedures and regulations with other Emergency Services Departments to ensure effectiveness with agencies served; maintains up to date procedures manual for employees and agencies served.
Hires, assigns work, develops staffing schedules, ensures proper training, provides performance coaching and evaluation; provides problem solving with subordinate supervisors and creates an effective Departmental Management Team that evaluates effectiveness of programs and makes necessary adjustments and changes.
Develops and recommends Department budgets including telecommunications and restricted 911 funds; manages purchasing of materials and supplies; develops and manages grants.
Supervises and participates in personnel functions including recruiting, training, motivations, communicating vision and mission, and performance coaching and evaluation.
Responds to complaints, questions, and information about the services.
Assures the maintenance and completion of records, reports, and other information required in this field.
ADDITIONAL FUNCTIONS:
Integral part of planning and executing the County’s new 911 Communications Center.
Serves as member of various professional committees in County and region, attending and participating in meetings and other activities, as appropriate.
Performs related duties as required.
KNOWLEDGE, SKILLS, & ABILITIES:
Considerable knowledge of the application of information technology to telecommunications.
Considerable knowledge of the organization’s personnel, purchasing and budgeting policies and procedures and grant requirements of granting organizations.
Some knowledge of legal issues in supervision including hiring, discipline, work hours, etc.
Demonstrated skill in collaborative conflict resolution.
Ability to interpret, explain, and apply a wide variety of policies, procedures, and regulations.
Ability to prepare reports and make effective public presentations.
Must have thorough knowledge of principles and practices applied in a public safety communications agency.
Must have thorough knowledge of applicable regulatory requirements and guidelines.
Must be familiar with critical systems and technology necessary to provide 911 Services.
Must be able to effectively lead a goal-oriented team.
Must be able to communicate effectively orally and in writing.
Ability to react quickly, effectively, and professionally in emergency situations.
Ability to use sound judgement and determine best options and decisions for handling emergency matters involving protecting property and saving lives.
Ability to establish and maintain effective positive working relationships with Law Enforcement Agencies, Volunteer Fire Services, Public Officials, Rescue Squads, Hospitals, Schools, and general public.
EDUCATION/EXPERIENCE “REQUIREMENTS”:
Must be a Graduate from an Accredited College with a Bachelor’s Degree in Public Administration, Business Administration, or a related field AND candidates must have a minimum of ten (10) years’ experience in a 911 Dispatch Center with five (5) years’ experience at a Senior Management level within the E-911 Communications Center environment, or an equivalent combination of education and experience.
Candidate must have extensive experience in Emergency Communications Information Systems Solutions.
Candidate must have process implementation and process improvement experience.
Candidate must have demonstrated excellent leadership skills.
ADDITIONAL “REQUIREMENTS”:
This position has supervisory responsibilities.
Must be at least 21 Years of Age.
CPR, EMD, DCI, ETC, ENP and other Certifications may be required.
Possession of a valid North Carolina Driver's License.
Applicants must be residents of Iredell County at the time of appointment or reside within a neighboring county (Alexander, Catawba, Lincoln, Mecklenburg, Cabarrus, Rowan, Davie, Yadkin) or be willing to relocate within a specified timeframe.
“PREFERRED” QUALIFICATIONS: NONE
Salary : $102,933 - $131,754