What are the responsibilities and job description for the Customer Care Representative position at IRALOGIX?
Company: IRALOGIX, Inc. Position: Customer Care Representative
Location: Pittsburgh, PA/Sandy UT Job Type: Full-Time/Exempt
Industry: Retirement Services/FinTech Software Travel: 0%-5%
IRALOGIX is a rapidly growing FinTech transforming IRA administration and recordkeeping. We empower financial institutions—IRA providers, 401(k) recordkeepers, advisors, and banks—to deliver scalable, compliant, and efficient retirement solutions through modern technology.
As a CUSTOMER ACCOUNT RELATIONS MANAGER, Serves as a trusted client contact across the retirement services ecosystem. You will combine financial service expertise, IRA operations knowledge, and strong communication skills to deliver exceptional client support and ensure seamless account servicing.
Responsibilities
The essential responsibilities and duties for this position include, but are not limited to, the following:
· Provide service and technical support to retirement investment customers, including guidance on IRA account activity, wealth management processes, and recordkeeping requirements.
· Manage inbound and outbound communications (phone, live chat, email) with customers, ensuring timely and accurate responses to IRA-related and account recordkeeping questions.
· Support day-to-day IRA administration and recordkeeping functions, including contributions, distributions, rollovers, transfers, and beneficiary changes.
· Help customers and advisors navigate our technology platform, including account setup, transaction history, reporting, and compliance documentation.
· Collaborate with operations, compliance, and partner recordkeepers to ensure accurate documentation and adherence to DOL regulations.
· Escalate complex issues to appropriate internal teams while maintaining accountability for customer satisfaction.
· Consistently deliver an above-and-beyond customer experience by blending technical accuracy with empathy, patience, and professionalism.
· Demonstrate integrity and responsibility when handling sensitive financial and personal data.
Qualifications
The essential skills and experience for this position include, but are not limited to, the following:
· Strong computer skills, including Microsoft Office Suite and CRM/customer support systems.
· Excellent verbal and written communication skills; Spanish fluency is a plus but not required.
· 2 years in financial services, IRA operations, or wealth management support
· Proven ability to work as part of a successful team in a high-growth or fast-paced environment.
· Proficiency with Microsoft Office and CRM systems
· Strong communication, organization, and problem-solving skills
· Bachelor’s degree preferred (Finance, Business, or related field)
· Must be US Citizen, a Permanent Resident or eligible to work in the US permanently.
Why join IRALOGIX
• Join a FinTech innovator transforming the retirement services industry
• Collaborative team culture with career growth opportunities
• Competitive compensation and comprehensive benefits
IRALOGIX is an equal opportunity employer committed to building a team that embraces diversity, represents a variety of backgrounds, and upholds inclusiveness. M/F/V/D