Sr. Client Services Project Manager(eCOA)

Client Services Project Manager – eCOA (US)

Location: US (Remote)

Business Unit: eCOA Client Services

Employment Type: Full‑time

Job Overview

Join our eCOA US Client Services Team, a high‑performing group currently supporting 80 active projects, and play a key role in ensuring high‑quality delivery, operational excellence, and client satisfaction. This is a compelling opportunity for an experienced client services or project delivery professional seeking a more autonomous, project‑management‑focused role within a fast‑paced, collaborative environment.

As a Client Services Project Manager, you will own delivery of moderately complex eCOA projects, managing scope, timelines, risks, and stakeholder relationships while ensuring compliance with IQVIA standards and delivery success metrics. You will act as a trusted point of contact for both internal teams and clients and contribute to forecasting, resourcing, and continuous improvement initiatives across the portfolio.

Essential Functions

• Independently manage and validate project scope, plans, timelines, and deliverables for moderately complex client projects.
• Own end‑to‑end project delivery, including scope management, milestone tracking, risk mitigation, issue resolution, and cost control.
• Identify, assess, and proactively manage project risks, escalating and communicating impacts to stakeholders as appropriate.
• Serve as a primary client‑facing contact, executing technical and operational project communication plans.
• Evaluate and manage change requests, assess downstream impacts, and support client and organizational change‑management efforts.
• Monitor project performance against defined KPIs and success metrics, recommending and implementing process improvements.
• Deliver project status reporting, guidance, and operational metrics to leadership and cross‑functional partners.
• Support resource planning and forecasting activities, ensuring efficient utilization across the project portfolio.
• Provide informal leadership, mentoring, or guidance to junior team members and contribute to best‑practice sharing across Client Services.
  
  

Qualifications

• 4-5 years of experience in project management, client services, or systems delivery environments (healthcare, clinical technology, or regulated industries preferred).
• Bachelor’s degree in Computer Science, Information Systems, Life Sciences, or a related field; or equivalent relevant experience.
• Proven ability to manage multiple concurrent projects in a deadline‑driven, client‑facing environment.
• Strong technical and commercial acumen, with the ability to translate business requirements into actionable delivery plans.
• Demonstrated experience managing stakeholders across cross‑functional teams.
• Excellent written and verbal communication skills, with the ability to engage both technical and non‑technical audiences.
• Strong organizational, analytical, and problem‑solving skills with a proactive, detail‑oriented approach.
  
  

Preferred Qualifications

• Experience supporting eCOA, clinical technologies, or life sciences platforms.
• Familiarity with validated systems and regulated delivery environments (e.g., GxP).
• Prior experience acting as a project lead or workstream owner.
  
  

Why IQVIA

IQVIA is a global leader in advanced analytics, technology solutions, and clinical research, dedicated to transforming healthcare and accelerating innovation. You’ll join a collaborative team where delivery excellence, professional growth, and meaningful impact are core to how we work.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $75,000.00 - $187,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.