What are the responsibilities and job description for the MedTech Technical Support Representative position at IQVIA?
Our Technical Support Representative opportunity would see you supporting a leading medical device manufacturer’s software update needs on equipment based in hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system.
The part-time, as-needed schedule for this opening will primarily be scheduled service appointments averaging 30 hours per week.
This opening has potential to grow into supporting the dispensing system’s field service demand by traveling to customer sites as needed.
Responsibilities
Benefits: This position is not eligible for our Medical Benefits.
Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $27-$30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
The part-time, as-needed schedule for this opening will primarily be scheduled service appointments averaging 30 hours per week.
This opening has potential to grow into supporting the dispensing system’s field service demand by traveling to customer sites as needed.
Responsibilities
- Install software patch remotely and verify proper functionality post upgrade
- Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies
- Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner
- Effectively documenting all steps taken to service the request in the appropriate tracking system
- Handles problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management
- Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed
- Sets scheduled availability within systems so that notification of new work can be received
- Associate degree in biomedical or computer related field or 1-3 years of equivalent related technical support of PC experience preferred. High school diploma and 1 year of related experience required
- Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems
- Must possess a valid driver’s license and reliable method of personal transportation to assigned sites
- Strong communication skills and ability to provide exceptional customer support required
- This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs
- Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required
- Must reside in the United States
- Experience as a military technician, in field service as a computer technician or other complex electronics technician preferred.
- Experience supporting automation equipment in a healthcare setting a plus
- A certification preferred
Benefits: This position is not eligible for our Medical Benefits.
Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.
- Please note: Due to the nature of this role, it is not eligible for Visa sponsorship.
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role is $27-$30 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
Salary : $27 - $30