What are the responsibilities and job description for the Renewal Specialist position at Iqventures Holdings LLC?
Description:
The Account specialist is responsible for managing lease accounts that are 17-61 days past due, with a focus on bringing accounts current through renewals, payment arrangements, and customer engagement. This role serves as a key point for customers, working to retain business, minimizing losses, and ensuring compliance with company policies.
Key responsibilities
- Manage a portfolio of delinquent lease accounts (17-61 days past due)
- Contact customers via phone
- Negotiate and process lease renewals, extensions, and payment arrangements
- Educate customers on available options to renew their lease
- Accurately document all customer interactions and account updates in internal system
- Meet or exceed established KPI’s related to renewals, collections, and customer relations
Qualifications:
- High school diploma or equivalent required.
- 3 years or more of experience in collections or lease servicing
- Strong negotiation and conflict resolution skills
- Excellent communication and interpersonal abilities
- Detail-oriented with strong organizational skills
- Ability to work in a fast-paced, goal-driven environment
- Ability to multi-task while navigating multiple systems
Preferred Skills:
- Experience with delinquency management or lease/loan servicing
- Experience in using automated dialer systems to efficiently manage high volume inbound/outbound calls
- Knowledge of collections regulations and compliance standards
- Bilingual abilities (if applicable)
Schedule:
- Monday through Friday 8am - 5pm CST with the exception of one assigned late night with a shift of 11am-8pm.
- 1-2 Saturdays a month 8am-5pm.