What are the responsibilities and job description for the Customer Care Representative - #45650 position at iQor?
Location: Charlotte, North Carolina, United States
Posted Date: 09/24/2024
We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!
Job Summary:
We are searching for a polite, professional Customer Support Call Center Representatives to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Support Call Center Representatives may handle a high volume of inbound calls and should seek to create a positive experience for each caller. You will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Onboarding Date: October 23, 2024
Training Starts: October 27, 2024
Training Schedule: Sunday - Thursday 3pm-12am
Production Schedule: Sunday - Thursday or Tuesday - Saturday 4pm-1am
Pay Rate: $18.00 per hour $2.00 shift premium
THIS IS A WORK ONSITE POSITION
ALL INTERVIEWS CONDUCTED IN OUR ONSITE CENTER
Responsibilities:
- Handles General Customer Care Calls, and Business Services Accounts Calls.
- Upgrade services.
- Process account payments.
- Assist customers with technical mobile issues.
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our clients products and services.
Skills Requirements:
- 1 years of customer service experience preferred.
- Call center experience preferred.
- Must have some technical support experience
- Must have ability to work independently and in a team environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Physical attendance is key to success and necessary to meet objectives.
- You have the flexibility to work any shift, including nights and especially weekends.
US Citizenship Required
Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.