Contact Center Specialist

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Summary:
We are searching for polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Schedule: 8am to 4:30 PST Monday through Friday.

Benefits:

• Medical, Dental & Vision Insurance.
• Employer-paid Life Insurance and Voluntary Life Insurance.
• Short and Long Term Disability.
• Hospital Indemnity and Accident Insurance.
• Critical Illness Insurance.
• Health Savings Accounts.
• Pet Insurance.
• Legal Insurance Plan.
• Prescription Savings Card program.
• 401k.
• Paid Time off.
• Paid Sick time.

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for the first-call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one-call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our client's products and services.

Requirements:

• Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating the ability to be empathetic and compassionate is preferred.
• Must have the ability to work independently and in a team environment.
• Problem-solving skills.
• Ability to maintain accuracy and production standards.
• Physical attendance is key to success and necessary to meet objectives.
• You have the flexibility to work any shift, including nights and especially weekends.

Work at Home Requirements

• Environment: Quiet, secure, and distraction free for the duration of working hours. Childcare is a must as children are not permitted in the same working space as the employee.
• Equipment will be provided by iQor
• Mobile Phone required (smart phone)
• Internet: Must have wired connection; wi-fi only is not sufficient.
• No satellite or mobile internet providers supported
• Internet Speeds: Minimum 25 MBPS download/ 10 MBPS upload
• Connection: Direct connection from modem to PC required (Ethernet cord)

Education Requirement:

• High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Work Location: Remote

Salary : $15