Program Manager / Engagement Manager

Job Description:

Technical Support & Expertise:

 Provide technical expertise on 3DX tools, including CAD systems, PLM (Product Lifecycle Management), and

other integrated business solutions.

 Conduct product demonstrations and technical presentations to showcase the value of 3DX solutions to internal

stakeholders and customers.

 Collaborate with R&D, product management, and engineering teams to provide feedback on customer

requirements and new product features.

 Assist in the configuration, customization, and integration of 3DX tools to meet the unique needs of customers.

Internal Sales & Business Development:

 Act as the primary point of contact for the sales team, providing technical support and assisting with pre-sales

activities.

 Work with the internal sales team to identify and understand customer requirements and translate these into

technical solutions using 3DX tools.

 Support lead generation, proposal development, and the creation of pricing models for 3DX tool

implementation.

 Develop sales strategies to drive adoption of the 3DX platform and ensure successful positioning of 3DX tools as

the solution of choice.

Customer Engagement:

 Engage directly with clients to ensure a deep understanding of their business needs and how 3DX tools can solve

their problems.

 Lead discovery calls, technical workshops, and customer success sessions to ensure customers are receiving

maximum value from the solution.

 Serve as a trusted advisor to clients, recommending best practices and optimization strategies for leveraging

3DX tools in their operations.

Solution Configuration & Integration:

 Work alongside the technical team to define and validate 3DX configurations tailored to the client's specific

needs.

 Ensure smooth integration of 3DX tools with existing systems, including CAD, ERP, and other business tools.

 Coordinate with internal teams to support data migration and system rollout during the implementation phase.

Collaboration & Coordination:

Active Requirements

 Collaborate with internal stakeholders including product managers, project managers, and support teams to

ensure successful product launches and ongoing client satisfaction.

 Act as the liaison between technical and sales teams, translating technical details into understandable language

for sales and marketing efforts.

 Provide feedback to the development team about client challenges, system limitations, and new feature

requests.

Training & Enablement:

 Assist in the creation of training programs and resources for internal teams and customers to ensure effective

use of 3DX tools.

 Lead internal training sessions to ensure the sales team is knowledgeable about the technical capabilities and

benefits of 3DX tools.

Key Qualifications:

Education:

 Bachelor’s degree in engineering, Computer Science, Information Technology, or a related field.

 Relevant certifications in PLM, CAD systems, or 3DX tools would be a plus.

Experience:

 3-5 years of experience in a technical sale, product management, or solutions engineering role, specifically with

PLM or CAD systems.

 Strong understanding of 3DX tools and how they integrate with CAD, PLM, ERP, and other enterprise systems.

 Proven experience in managing sales cycles, providing technical support, and delivering successful product

implementations.

 Hands-on experience with 3DX deployment, customization, and integration is highly desirable.

Skills:

 Excellent communication skills (written and verbal), with the ability to articulate complex technical concepts to

both technical and non-technical stakeholders.

 Strong problem-solving abilities with a focus on delivering tailored solutions.

 Ability to work cross-functionally with sales, technical, and product teams.

 Sales acumen combined with a strong technical background, able to balance customer needs with business

objectives.

 Project management skills to manage timelines, resources, and client expectations.

 Proficient in MS Office Suite and experience with PLM/ERP systems.

 Personal Attributes:

 Self-driven with a strong sense of ownership and accountability.

 Ability to work in a fast-paced environment and manage multiple priorities simultaneously.