What are the responsibilities and job description for the Construction Technician position at IQ Fiber?
The Internet is now the heartbeat of our home, but too often internet service is frustrating and unreliable. IQ Fiber was created to offer 100% fiber-optic fast internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of the rapidly growing IQ Fiber team, your contributions will directly affect our success. Your work matters here.
We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team who works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.
This position is located in the Dover, DE area. Local candidates only, please.
Position Summary:
IQ Fiber is seeking a Construction Technician responsible for the daily construction and maintenance of IQ Fiber’s fiber optic network. In this role, technicians perform hands-on field work including installing and relocating conduit and fiber, repairing underground plant, moving and replacing vaults and hand holes, and locating existing cables and infrastructure to protect the network during construction activities.
This is a field-based role that requires physical stamina, a safety-first mindset, and the ability to work independently in a fast-paced, outdoor environment. The ideal candidate takes pride in quality workmanship, represents IQ Fiber professionally in residential and commercial settings, and is committed to delivering reliable network infrastructure that serves our customers.
Essential Duties and Responsibilities
Install, maintain, and repair fiber optic network infrastructure, including digging by hand or with trenching equipment to place cable underground, pulling fiber-optic cable through conduit, and relocating conduit and fiber as needed.
Remove and replace hand holes, vaults, and fiber markers; repair damaged underground plant as issues arise.
Install, repair, and maintain inside fiber optic cables and MDU (multi-dwelling unit) boxes.
Based on locate tickets from Sunshine One-Call, accurately locate and mark existing underground fiber cables to protect infrastructure during excavation and construction activities.
Assist with fiber cable damage restoration efforts and troubleshoot network systems as needed to minimize service disruption and customer downtime.
Ensure full compliance with OSHA safety standards and all applicable state and local regulations; maintain full accountability for safety, productivity, quality, and workmanship on all assignments.
Ensure customer satisfaction by delivering quality service, maintaining a professional demeanor in the field, and keeping work areas clean and orderly in residential and commercial environments.
Maintain assigned vehicle in a clean and professional manner; dress in approved IQ Fiber clothing and present a neat, professional appearance at all times.
Required Qualifications
High school diploma or GED; minimum of 1 year of telecommunications construction experience preferred.
Familiarity with fiber optic cable installation, conduit work, and underground plant maintenance; ability to construct small networks for MDU and public spaces using off-the-shelf solutions.
Must have and maintain a valid driver’s license with a clear MVR, auto insurance, and a satisfactory driving record; ability to drive during nighttime and in adverse weather conditions.
Must pass a standard background check and drug screening.
Must be available for a 24/7 operation including mandatory overtime, after-hours, and weekend work; must remain in service during outages until resolved.
Ability to lift 75 pounds repeatedly, climb ladders up to 28 feet, and work outdoors in all weather conditions throughout the shift.
Ability to work independently, exercise sound judgment, and resolve issues with minimal direction in a fast-paced, high-change environment.
Ability to communicate clearly and professionally in verbal and written formats with strong interpersonal skills.
Proficient computer skills sufficient to learn new applications and systems.
What Success Looks Like
Fiber infrastructure construction and maintenance work is completed safely and efficiently, with conduit, cable, and related equipment installed, repaired, or relocated correctly to support reliable network performance.
Field operations consistently meet safety and compliance requirements, with OSHA standards followed and existing infrastructure protected through accurate locating, marking, and careful excavation and work practices.
Workmanship quality is consistently high, with installations and repairs meeting company and technical standards the first time and requiring minimal rework, callbacks, or corrective actions.
Service needs and outages are addressed quickly and effectively, with strong troubleshooting and restoration execution that minimizes network disruption and reduces downtime for customers.
IQ Fiber is represented professionally in the field, with a customer-focused approach maintained in residential and commercial environments through respectful communication, clean work areas, and dependable follow-through.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Applicants must be currently authorized to work for any U.S. employer on a full-time basis. We do not sponsor, transfer, or support employment visa status or work authorization extensions for any position.