Assistant Manager - Ponca City

IQ CAR WASH POSITION DESCRIPTION

Position Title: Car Wash Assistant Manager Department: Operations

A. Primary Purpose of Job:

To assist in the management of a location for day to day operations, including

maintenance, employees, and customer service.

B. Major Functions for this position. (Below are the main responsibilities of the

Location Manager in which the Assistant Manager will be assisting. Assistant

Manager may be asked to operate in some capacity of manager in the absence

of the Location Manager or on the weekends)

1. Customer Service: Ability to effectively communicate with customers to

understand their needs. The ability to work with customers to solve problems,

assist with needs, etc all while maintaining a positive attitude and understanding

the importance of the customer experience.

2. Managing Employees: Responsible for the effective and efficient use of

employees. This includes organizing tasks, creating schedules, keeping

accountability, managing conflict, training, etc.

3. Maintenance: Responsible for ensuring routine preventative maintenance is

being completed as scheduled on equipment as well as making sure equipment

repairs are completed as they arise.

4. Chemical Monitoring & Adjustments: Must be able to learn chemical composition

for effective washing, check chemical levels constantly, and adjust chemicals as

needed/instructed.

5. Call Ins: Ability and willingness to be called in from time to time outside of the

normal work schedule for equipment repairs, covering for employees, etc.

Other Functions Included:

6. Cleaning Facilities: Ensure that all facilities, equipment, and machinery are kept

clean and in good working condition. Attention to detail is a must.

7. Chemical Filling: Sorting, organizing, filling chemicals for the car wash in various

size containers from boxes to 30 gallon drums. This will require the ability to pick

up and move up to 50 pounds.

8. Trash Removal: Check and empty trash on a regular basis. This will require

removing bags from trash containers and lifting them into dumpsters.

9. Minor Equipment Repairs: Ability to troubleshoot and fix minor equipment issues

while on shift to ensure equipment is working properly and customer

expectations are met.

10.Powerwashing: Ability and willingness to use a power washer in various

applications to clean car wash facilities, including parking lot, bay walls, etc.

11. Wall Scrubbing: Ability and willingness to use chemicals and a deck brush to

clean facilities as needed.

12.Customer Interaction Reporting: Report in detail customer interactions that fit into

the guidelines of what needs to be reported.

13.Electronics/Computers: Ability to use, understand and troubleshoot

electronic/computer components of the car wash when needed.

14.Car Wash Shift Work: Will be required to work multiple shifts per week and the

shifts may vary in times and days of the week. Also may be asked to fill in shifts

from time to time as needed.

15.Other Duties: Will be required to perform other tasks not listed as needed to help

the operations of the car wash and overall company.

C. Position in Organization

Reports to: Location Manager

Directly supervises: Crew Members

Indirectly supervises: N/A

D. Relationships

Inside the Company: Car Wash Attendants, Maintenance Technician,

Company Owners

Outside the Company: Vendors, Contractors, etc.

E. Position Specifications

The required specifications (education, experience, and skills) are those that the

employee must have to hold the position. Applicants applying for this position must

possess the required specifications in order to be considered for the job. The desired

specifications are those that are not required for the employee to hold the position

but the employee should try to obtain the desired education, experience, and/or

skills to be effective and successful in the position.

1. Required education High school graduate or equivalent.

2. Desired skills: Customer service experience or training. Some

mechanical & equipment knowledge.

Physical Requirements:

A. Speaking/occasional: Worker needs to communicate verbally with

customers, other employees, and outside vendors.

B. Bending/frequent: Many job activities require bending or stooping (i.e.

picking up chemicals, picking up trash, fixing equipment issues).

C. Breathing (non-assisted)/frequent: All job activities require the ability to

move around the facilities Must be able to maintain breath and move

continually while performing tasks.

D. Lifting/frequent: Worker will be required to lift up to 50 pounds when

completing tasks. Not only is weight a consideration but some items are

large and awkward to handle.

E. Standing/frequent: Worker is required to stand when working for long

periods of time depending on the task.

F. Walking/occasional: Worker is required to perform work in and around the

facilities. Work is not confined to a specific work location. Rapid pace is

needed to complete tasks in a timely fashion.

Mental Requirements:

A. Concentrating/continuous: The quality of work has a direct impact on the

outcome of the tasks given. Worker must perform work correctly or the

results could lead to inefficiencies and potential downtime.

B. Conceptualizing/occasional: Worker is required to listen to or read

instructions when repairing equipment or performing tasks. Worker is

responsible to retain accurate records when necessary.

C. Learning/frequent: Worker is always learning new techniques on improving

the life and durability of our company; training is a continuous process that

starts on the first day of employment and never ends.

D. Reasoning/frequent: Worker is required to understand requests and

comments from the managers, owners, customers, etc. Need to be

capable of gathering information and determining what steps are

necessary to complete the tasks given or meet a need.

E. Thinking/continuous: Worker is required to take verbal and written

direction and to surmise how these specifically apply to his/her

environment.

3. What is the extent of direct or indirect impact on sales, expenses, profits, etc.?

Poor customer service, lack of management, and poorly maintained

equipment/facilities and efficiently performing tasks can result in reduced

productivity of the company as a whole. Staying focused on tasks while

thinking ahead and being aware of surroundings are essential. Customers

must always be on the forefront of everything we do.

F. Please list any additional criteria which should be recognized in evaluating the

scope and impact of this position.

This must be a reliable individual who needs little supervision. Some tasks and repairs

must be performed immediately regardless of when the employee is scheduled to leave

work.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Work Location: In person

Salary : $13 - $16