Collections Coordinator

Purpose 

• Overseeing the AR team mailbox and researching/responding accordingly.
• Overseeing personal mailbox and researching/responding accordingly.
• Initiating friendly reminder emails.
• Negotiate payment plans with customer.
• Taking inbound calls via the AR phone loop
• Initiate outbound calls/emails for collection efforts.
• Oversee modules for pooled collections.
• Review aging to keep the credit limits and age limits with tolerable thresholds.
• Identify and escalate trends in Affiliate collected payments.
• Working with customers to ensure proper payment remittance.

• Update account data.
• Complete vendor setup forms.
• Identify and correct problem invoices by following up with internal business partners.
• Assist cash applications by researching unapplied cash.
• Initiate customer refunds.
• Manage credit limits by reviewing and reducing iPROMOTEu/Affiliate risk.
• Manage Age limits by reviewing and reducing iPROMOTEu/Affiliate risk.
• Coordinate account disaffiliation activities across Operations/Finance team to ensure target dates are met.
• Apply credits and vouchers on account to open invoices as needed.

• Prepare customer statements.
• Escalate any customer bankruptcy or legal issues to Legal services/current manager.
• Prepare and provide required information to Legal to send out Affiliate and customer demands.
• Maintain positive relationships with customers in an effort to minimize financial risk.
• Review late fee waiver requests, escalating to management when needed.

• Review all Affiliates who owe iPROMOTEu funds and reach out accordingly.
• Negotiate payment plans with Affiliates.
• Maintain positive relationships with Affiliates to ensure the highest level of service is provided.
• Identify and initiate commission deductions.
• Process credit card payments for captive balances.
• Apply credits and vouchers on captive accounts towards open balances.

• Associates Degree, preferred.
• At least three years of previous collection experience in a B2B environment preferred.
• At least two years of previous accounts receivable and customer service experience.
• Experience with Microsoft Office.

• Personal Leadership
  • Agile & Adaptable: Responds to change and uncertainty with confidence and openness; seeks new experiences to develop skills; solicits and acts on feedback; learns from experiences; not afraid to take risks.
  • Accountable: Accepts responsibility for one’s own performance and actions; follows through on commitment; assumes positive intent in others; treats others objectively and consistently; acts with integrity.
  • Courageous: Confronts difficult issues objectively and supports others who do the same; champions new ideas; manages personal discomfort in difficult situations.
• Team Leadership
  • Collaborate: Works effectively with others to meet goals and satisfy business objectives; develop and maintain strong relationships with internal/external partners; seek buy-in of stakeholders; deals with disagreements or different points of view in a constructive manner; maintains positive relationships even under difficult circumstances.
  • Communicate Effectively: Listens attentively and with empathy to concerns of others; adjusts message to the audience; keeps people up to date with relevant information; speaks and writes clearly; encourages others to express views, even unpopular ones.
  • Manage Talent: Willingly shares expertise and experience with others.
  • Engage & Inspire Others: Conveys trust in people’s competence to do their jobs; creates a feeling of energy, excitement, and personal investment; inspires others to excel; recognizes performance that exceeds expectations.
• Thought Leadership
  • Solves Problems: Seeks out and considers relevant data, intuition, ideas and experience to make decisions and solve problems; effectively and efficiently integrates information from diverse sources; thoughtfully considers alternative solutions and perspectives.
  • Strategizes: Thinks critically; understands implications of decisions; shares ideas for improvement; sees how his/her works relates to the work of other teams in the organization as a whole; knows which people in the organization need to be informed, what they need to know, and when to tell them.
  • Innovates: Generates new ideas that add value; nurtures fresh approaches and appropriate risk taking; seeks alternative points of view; approaches problems with curiosity and generates creative solutions.
• Results Leadership
  • Manages Execution: Manage resources and time to achieve business objectives; prioritizes goals; works quickly to get things done.
  • Drives for Results: Fosters a sense of urgency and commitment to achieve goals and create an Owner focused environment; takes initiative to proactively address critical issues; carefully considers compliance and regulatory obligations.
  • Maximizes Productivity: Identifies ways to streamline and improve efficiency of work; ensures that defined processes, quality standards, and best practices are executed as designed.