Mail Center Administrator

This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable professionals to support that growth in our Chicago, Illinois location.

We are currently seeking a Mail Center Administrator to join our growing team. This role works closely with our Mail Center Manager and is ideal for someone who enjoys keeping operations running smoothly, from handling incoming and outgoing mail to managing a variety of office and administrative tasks, while also assisting with customer support as needed. The right candidate will be highly organized, reliable, and an excellent communicator who can juggle multiple priorities while bringing a positive, team-oriented attitude. If you're interested in working in a dynamic, fast-paced, and collaborative environment, this may be the opportunity for you!

*Please note this is an in-office role. Remote work is not available. There will be a two-week, paid training which starts on Day 1.

• Work closely with the Mail Center Manager to receive, sort and insert incoming mail and packages in a timely manner

• Assist with the completion of open tasks including shredding, scanning, discarding and mail forwarding

• Provide assistance and support for customer tickets

• Answer inbound calls and in person inquiries from customers in a prompt and professional manner

• Assist customers in person to retrieve their mail in a courteous fashion

• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate

• Ensure the highest level of customer service

• Review “cancelled” and “remove all mail” and ensure that items associated with these accounts are removed on a weekly basis

• Assist with Anytime customer accounts and customers

• Perform other customer service responsibilities to assist the Mail Center Manager during busy times

• Strong active listening skills

• Ability to organize and manage a busy workload

• Quick learner of internal systems and processes

• Inquisitive and detail-oriented

• Results-driven mindset

• Strong work ethic

• Excellent verbal and written communication skills

• Previous experience in a service-oriented or business support role with an emphasis in customer service preferred

• Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis

• Frequent bending, stooping, and reaching to handle materials or perform tasks

• Ability to stand, walk, and move around the work area for extended periods

• Ability to sit for extended periods while working at a computer

• Perform repetitive motions, including typing, data entry, and handling equipment

• Adequate visual and manual dexterity to operate computers and equipment safely

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.