What are the responsibilities and job description for the Customer Service Representative position at iPostal1?
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Cincinnati, Ohio location.
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
*Please note this is an in-office role. Remote work is not available. There will be a two-week, paid training which starts on Day 1.
Responsibilities:
Answer inbound calls from customers in a prompt and professional manner
Identify the type of assistance needed
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage customers in on-line chat context
Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
Active listening skills
Results oriented
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service-oriented role
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.