Technical Business Analyst

Overview

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry’s largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience – from proposal to commission– so they can help better secure the financial futures of their clients.

At iPipeline, you’ll play a major role in helping us to provide best-in-class, transformative solutions. We’re passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion.

We’re proud that we’ve been recognized  as a repeat winner of various industry  awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we’ve built for our nearly 900 employees around the word is exceptional -- and we’ve created a place where our employees love to come to work, every single day.

Come join our team!

About iPipeline

Founded in 1995, iPipeline operates as  a business unit of Roper Technologies (Nasdaq:  ROP), a constituent of the Nasdaq 100, S&P 500®, and Fortune 1000® indices. iPipeline is a leading global provider of comprehensive and integrated digital solutions for the life insurance and financial services industries in North America, and life insurance and pensions industries in the UK. We couple one of the most expansive digital and automated platforms with one of the industry’s largest data libraries to accelerate, automate, and simplify various applications, processes, and workflows – from quote to commission – with seamless integration. Our vision is to help everyone achieve lasting financial security by delivering innovative solutions that connect, simplify, and transform the industry.  

iPipeline is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to gender, race, color, religious creed, national origin, age, sexual orientation, gender identity, physical or mental disability, and/or protected veteran status. We are committed to building a supportive and inclusive environment for all employees.

This is an office-based position.

Responsibilities

The Technical Experienced Business Analyst works more independently, managing technical business analysis tasks by conducting detailed analyses of business processes, developing technical documentation, and ensuring that technical solutions align with business requirements. This role requires a deeper understanding of system architectures, APIs, and the software development lifecycle (SDLC). The individual also plays a key role in liaising between technical and business teams. Typically, this mid-level role responsibilities include identifying opportunities for process improvement and system integration.

Essential Job Functions

• Requirements Gathering: Independently elicit and document detailed technical and business requirements.
• Solution Design & Implementation: Perform in-depth analysis of existing systems, identifying gaps and recommending improvements. Conduct and coordinate user acceptance testing (UAT) to validate solution functionality.
• Leadership & Mentorship: Proactively suggest improvements to technical processes and business workflows.
• Collaboration & Stakeholder Management: Collaborate with developers and architects to define system requirements and technical solutions. Act as a liaison between technical teams and business stakeholders to ensure mutual understanding.
• Documentation: Create technical documentation, such as data models, system diagrams, and functional specifications.
• All other duties as assigned.

Technical Competencies

• Understanding of SDLC Methodologies: Deeper understanding of SDLC methodologies and the ability to apply them in various project contexts.
• Advanced Requirements Gathering & Documentation: Proficiency in gathering detailed technical requirements, understanding complex business needs, and documenting functional and non-functional requirements independently.
• System Architecture Understanding: Solid knowledge of system architectures, APIs, and the integration of systems. Capable of understanding and documenting how different systems interact.
• Data Modeling & Process Mapping: Skilled in creating data models, entity relationship diagrams (ERDs), and process maps to represent business and technical workflows.
• Testing Coordination & Execution: Ability to coordinate and execute UAT, system testing, and validation processes. Capable of developing test cases/scenarios..
• Data Analysis: Intermediate knowledge of SQL or querying tools for data extraction and analysis, used to support business decisions.
• Tools Mastery: Proficiency in business analysis and project management tools (e.g., JIRA, Trello, Visio, Confluence) to document, track, and communicate requirements and progress.
• Problem Solving Skills: Highly advanced and innovative problem-solving skills.
• Basic Programming/Scripting Knowledge: Familiarity with programming or scripting languages (e.g., Python, JavaScript) to understand developers' technical discussions, though not required to code.

Qualifications

• Typically requires 3 years of business analysis or related experience.
• Proficiency in business analysis methodologies, including gathering, documenting, and managing requirements.
• Working knowledge of system architecture, data flows, and technical integrations.
• Familiarity with relational databases, data modeling, and querying languages (e.g., SQL).

Benefits

We offer a competitive compensation and benefits package, opportunities for career growth, an employee stock purchase plan, 401(k), generous time off and flexible work/life balance, company-matched retirement packages, an employee wellness program, and an awards and recognition program – all in a creative, fast-growing, and innovative company.