Case Manager- Sheridan House

Case Manager – Sheridan House

Reports To: Shelter Manager
FLSA Status: Non-Exempt
Schedule: Full-Time; Monday–Friday, 9:00 a.m.–5:00 p.m. (with flexibility for guest needs and agency meetings)

Position Summary

The Case Manager at Sheridan House provides individualized, trauma-informed, and strength-based support to guests residing in a Department of Health–regulated shelter. This position assists guests in achieving stability, independence, and long-term housing through direct case management, advocacy, and coordination of services. The Case Manager maintains a dedicated caseload and collaborates closely with internal staff, community providers, and government agencies to ensure guests receive holistic, person-centered care in alignment with IPHNY’s mission and values.

Key Responsibilities:

Guest Engagement & Case Management

• Conduct intake assessments and develop individualized Independent Living Plans (ILPs) for each guest.
• Support guests in identifying goals related to housing, health, employment, and self-sufficiency.
• Monitor and document progress toward goals; modify plans as needed.
• Provide direct support, coaching, and advocacy to help guests overcome barriers to stability.
• Offer crisis intervention and de-escalation when necessary to maintain a safe and supportive environment.
• Educate guests on available resources and assist them in developing life skills such as budgeting, hygiene, and self-care.
• Facilitate discharge planning and coordinate smooth transitions to housing or other community programs.

Coordination & Community Partnerships

• Collaborate with the Department of Health (DOH) and Department of Social Services (DSS) to ensure compliance and support for guest needs.
• Facilitate referrals and link guests to external service providers including medical, behavioral health, housing, and employment programs.
• Assist guests in obtaining identification, benefits, and documentation required for stability.
• Communicate effectively with hospitals, managed care organizations, and other community resources to ensure coordinated care.
• Provide transportation for guests or accompany them to key appointments when appropriate.
• Build and maintain professional relationships with landlords and housing providers to support successful placements.

Documentation & Compliance

• Maintain complete and accurate guest records in the Homeless Management Information System (HMIS).
• Document all case notes, service interactions, and progress updates in a timely manner.
• Ensure all assessments, ILPs, and discharge summaries are updated according to DOH and IPHNY standards.
• Complete required incident reports, daily notes, and program logs.
• Collaborate with administrative staff to ensure all DSS and compliance reporting requirements are met.
• Protect confidentiality and follow all HIPAA and agency privacy protocols.

Collaboration & Communication

• Work in close coordination with the Shelter Manager and Direct Support Staff to ensure consistency of care.
• Participate in case conferences, team meetings, and interdisciplinary planning sessions.
• Provide regular updates to program leadership regarding guest progress and barriers.
• Collaborate with other IPHNY programs to connect guests with extended support services.
• Model and promote teamwork, professionalism, and compassion in all interactions.

Professional Development

• Attend required training in trauma-informed care, harm reduction, de-escalation, and cultural competency.
• Maintain certifications in First Aid, CPR, and Naloxone.
• Engage in ongoing professional growth and supervision to strengthen service delivery.
• Participate in agency-wide staff meetings and community collaboration opportunities.

Qualifications:

Required

• Strong communication, organization, and documentation skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Compassionate and empathetic approach toward individuals experiencing homelessness.
• Experience responding to crisis situations and maintaining professional boundaries.
• Valid New York State driver’s license (must meet IPHNY insurance standards).

Preferred

• One year of experience in a human services setting.
• Experience working with individuals experiencing homelessness, mental illness, or substance use.
• Familiarity with trauma-informed, harm-reduction, and strength-based approaches.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and database systems.
• Education: Associate’s or bachelor’s degree in Human Services, Social Work, or related field preferred.

Trainable

• IPHNY and DOH shelter procedures, documentation, and compliance systems.
• HMIS data entry and reporting.
• Crisis intervention and de-escalation strategies.
• Knowledge of community resources and service networks.

Work Environment

This position operates within a 24-hour Department of Health–regulated residential shelter. The Case Manager works primarily during daytime hours but must remain flexible to support program needs. Work involves both office-based and on-site engagement, as well as occasional field visits or guest transportation. The role requires standing, walking, light lifting (up to 20 lbs.), and frequent guest interaction in a dynamic, team-oriented environment.

Pay: $23.08 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $23