Technical Product Engineer

Title: Technical Product Engineer
Department: Product Architecture
Hours: M-F 8am-5pm CST

About Us
IP Pathways is a premier Managed Service Provider (MSP) delivering cutting-edge IT solutions and unparalleled service. We turn IT into a strategic investment, helping businesses move faster, innovate, and gain a competitive edge.

Job Summary

IP Pathways has an excellent opportunity for a motivated and well-rounded engineer looking for a challenging position in an ever-changing industry! IP Pathways provides a variety of cloud and managed IT services to organizations. Before IP Pathways can bring a new service to market or make updates to an existing service, a set of policies, procedures and technical documentation must be created or updated. This includes design, onboarding, support and other technical documentation. In addition, the Technical Product Engineer is responsible for the technical training that must occur for the back office, sales and engineering teams. This position will collaborate with many other departments (e.g. sales, marketing, project coordination and engineering) and 3rd party vendors and must possess great technical writing, inter-personal and communication skills. The person in this position will also be the subject matter expert on IP Pathways’ internally developed products and services.

The Technical Product Engineer role is a salaried, full-time position and will work out of one of IP Pathways’ offices. This position will work within a team of other complementary positions and will have hybrid work-from-home flexibility once fully proficient in the position. Experience working in an MSP environment and experience writing technical documentation is required.

Key Responsibilities

• Duties and responsibilities include but are not limited to the following:
• Develop a technical understanding of our products and services
• Write and maintain the technical documentation for our products and services

->Collaboration with other SMEs will be required for some services

->For onboarding, support and maintenance of the services

• Train other employees on our products and services
• Help ensure policies, procedures and documentation are being followed
• Work with various stakeholders to help develop and update offerings
• Partner with vendors and partners to gather pricing, details and requirements for services. Also, be a primary IP Pathways point of contact with these partners/vendors.

->Some IP Pathways services will leverage 3rd party components or services

• Assist with creating pricing models for the services
• This is a dynamic position and other related duties will be assigned at times

Requirements

• Previous experience at an MSP working both directly with customers and internal teams
• Technical experience to be able to understand the services IP Pathways is offering to clients, the value propositions of those offerings and the technical components of the offerings
• Excellent technical writing and grammar skills
• Extremely detailed oriented, organized and able to track and prioritize multiple tasks and activities
• Excellent communication and inter-personal skills to be able to work with both technical and non-technical staff
• Able to work independently and take ownership of projects, tasks and outcomes

Education and Experience

• Bachelor’s degree or higher
• 3 years of engineering experience
• Project management experience (preferably in a Scrum or Agile environment)
• Excellent writing and communication skills
• Customer-focused mindset with a commitment to high-quality solutions

Why IP Pathways?

• Competitive Benefits: Lucrative healthcare benefits and 401k with company match.
• Work/Life Balance: Flexible and accommodating work schedules to support family needs.
• Ongoing Training: Opportunities for continuous education and certifications in sought-after technologies.

Next Steps
If you are looking for a challenge and want to join a culture of technical excellence and customer dedication, apply today!

Sponsorship/Relocation
Applicants must be authorized to work in the United States on a full-time basis. Sponsorship for employment visa status and relocation reimbursement are not offered for this position.