Customer Support Specialist-Lakeland, FL

Customer Support Specialist

Lakeland, FL

8:00am - 5:00 pm

What is NAC:

North American Composites (NAC), a division of IP Corporation, is a leading national distributor of composite raw materials. With decades of experience and a commitment to superior service, we supply manufacturers across a wide range of industries with the materials they need to build high-performance products. We pride ourselves on reliability, technical expertise, and strong customer relationships.

What you’ll do at NAC as a Customer Support Specialist:

As a Customer Support Specialist, you’ll be the first point of contact for our customers—supporting orders, solving problems, and ensuring a seamless experience from inquiry to delivery. You’ll work closely with internal teams to provide timely, knowledgeable, and friendly service to our valued customers across North America.

What you can expect to do in this role as a Customer Support Specialist:

• Primary contact for one of IP Corporation Business units
• Serve as a primary contact for customer inquiries via phone, email, and online portals
• Process orders, track shipments, and resolve issues related to delivery, billing, or product availability
• Build strong relationships with customers by understanding their needs and providing accurate, helpful information
• Collaborate with sales, logistics, and warehouse teams to ensure customer satisfaction and timely order fulfillment
• Maintain up-to-date knowledge of NAC’s products, services, and processes
• Document customer interactions in CRM systems and help identify recurring issues or trends
• Support account managers with customer follow-ups and proactive service initiatives
• This role will provide a backup to other warehouses assigned by their manager.
  
  
  

What we are looking for in a Customer Support Specialist:

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 5 years of experience in customer service, sales support, or order processing (preferably in manufacturing or distribution)
• Strong communication skills and a passion for helping others
• Attention to detail and ability to manage multiple tasks with accuracy and efficiency
• Experience with ERP or CRM systems (e.g., SAP, Salesforce) preferred
• Team-oriented mindset and willingness to go the extra mile for customers
  
  
  

Why NAC?

• Positive, challenging and supportive work environment.
• Competitive benefits, including medical, dental, vision, generous PTO, 401(k)with company match and more.
• Freedom to innovate and make a difference in a vibrant, value-driven company that cares about its people.
  
  
  

NAC is an equal opportunity employer and encourages diversity in the workplace. If you are an experienced customer service professional with a strong background in manufacturing, we encourage you to apply and join our team!

The annual salary range below is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include but are not limited to the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.