What are the responsibilities and job description for the Overnight Veterinary Customer Service(12 hour shifts) position at Iowa Veterinary Specialties?
Full-time: 3, 12-hour shifts a week
Schedule: 7:30PM-7:30AM, with some 3PM-3AM shifts. 12 hour shifts, including weekends & holidays.
About Us:
Iowa Veterinary Specialty Hospital (IVS) is a fast-paced, 24-hour emergency veterinary care. We pride ourselves on creating a positive, inclusive, and dynamic workplace where every team member can thrive.
Position Overview:
In this role, you will be the first point of contact for our clients, ensuring they receive the highest level of service while navigating their pet's healthcare needs. Your contributions will be vital in maintaining our commitment to excellence in client care.
Responsibilities
- Greet clients and makes initial patient intake by entering accurate client information into EMR.
- Communicates with clients and referring veterinarians on patient forms and authorizations, payment policies, and setting appointments.
- Manage incoming calls and provide accurate information about hospital services.
- Handle client concerns with empathy and professionalism, ensuring a positive experience.
- Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
- Collaborate with veterinary staff to ensure seamless communication regarding patient care.
- Assists other departments with general administration duties
- Ensures cleanliness of the lobby and exam rooms.
Requirements
- Proven experience in customer service or client-facing roles, preferably in a veterinary or medical setting.
- Excellent phone etiquette and strong verbal communication skills.
- Ability to remain calm and focused in stressful and emotional situations
- Proficient in using Microsoft Office software and CRM, ERP or EMR
- Ability to work 12 hour shifts including weekends and holidays
Why Join Us?
- Competitive salary & benefits package including: 401K(with match), PTO, health, dental, vision and free life & disability insurance.
- Shift differential pay of additional $1/hr from 10PM-6AM.
- Employee perks including: free scrubs the ability to bring your pet to work, etc.
- We prioritize work-life balance and aim to create an environment where you feel supported both professionally and personally.
- At IVS, we are devoted to living our core values of: Compassion, Integrity, Quality, Education, and Teamwork.
Iowa Veterinary Specialty Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Application Question(s):
- Are you able to work the overnight shift 7:30PM-7:30AM and 3PM-3AM shift?
Work Location: In person
Salary : $19