Customer Relations Coordinator III - College of Business

Position Information: Position Title: Customer Relations Coordinator III - College of Business Job Group: Professional & Scientific Required Minimum Qualifications: High school diploma or equivalent and 5 years of related experience Special Required Qualifications Drivers License Preferred Qualifications: Business ownership experience Business counseling/mentoring experience Experience starting a business with multiple locations Experience with human resource responsibilities Job Description: Summary Provides customer relation services in a retail or service environment. Requires advanced or specialized knowledge of products and services to make recommendations, resolve complex customer issues, builds relationships, and drives marketing and sales. Example of Duties • Assist in writing Regulatory reports • Traveling around state of Iowa for business counseling. • Provides product information, recommendations, and suggestions to meet customer needs. • Explains policies, procedures, and offerings to customers. • Resolves customer issues. • Coordinates special projects. • Maintains and builds customer/client relationships. • Selects and liaises with vendors. • Assists with marketing, promotions, and sales. Level Guidelines • Senior-level position applies advanced and specialized expertise and competencies • Typically receives general supervision with high level guidance on the most complex assignments • Completes assignments which are moderately difficult or difficult • Resolves issues, including atypical issues, and makes recommendations • May lead projects of limited scope • Functions as “go to.” Responds to inquiries and requests from others inside and outside work area • May act as a lead, assigning tasks and providing guidance to lower level workers • May provide supervision to one to two other staff or lead a small work team • Provides guidance to students Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Part time Pay Grade: PS805 Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State University is committed to fostering a workplace of belonging, where diversity is celebrated and equity is a core value. Our Iowa State Employees enjoy comprehensive health and work life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • This job may also be eligible for flexible work schedules and flexible workplace options that may include flexible working hours and a hybrid working environment. Original Posting Date: March 6, 2023 Posting Close Date: March 13, 2023 Job Requisition Number: R11239 By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University's Principles of Community. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu. If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942. General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.