Secretary 2 (Receptionist)

Iowa Department of Education’s mission is ensuring all students experience a world-class education. To accomplish our mission, we need talented, passionate people working together to build an excellent education system that empowers all students to achieve their full potential. Do you enjoy interacting with and helping others? Customer-centric and supportive work? If yes, look no further. We have a great opportunity for you! The Secretary 2 Receptionist will be an integral member of the Department working closely with and supporting Department and Division team members. Your Responsibilities: •Main point of contact for operating and monitoring the security system for the Iowa Department of Education within the Grimes State Office Building oIdentify all visitors upon arrival, determine nature of business, and announce visitors to appropriate personnel oEscort visitors to appropriate location within the Grimes State Office Building oAssure visitors receive prompt, efficient, and courteous service, leaving a positive first impression oMonitor security cameras that are within the building oAssist with deliveries of packages, etc. •Maintain the Department contracts database oEnsure start and end dates are maintained oIdentify contract end date 90 days out for review with notification to contract owner and manager oIdentify when a renewal is part of contract and ensure contract owners have receive notification with plenty of time to renew •Assist with Department projects oAssist on projects by ensuring timelines are being met oHelp manage the day to day schedule of each project oSchedule meeting for projects •Hunt Group oAnswer calls as part of the phone tree for calls received by the Iowa Department of Education oCourteously connect the caller with the most appropriate person to assist them oIf unable to transfer, take caller’s name and number and assure them that you will follow up, either by calling or emailing the information to the appropriate staff member •Other duties as assigned, which includes but not limited to: oAssist with assembling materials for State Board of Education meetings oRegularly update repository of materials assembled for the Governor’s office oRegularly update repository of materials for the State Board of Education oReturn calls made to the Director’s office and refer caller to appropriate Department staff member or state agency oReview and edit materials and reports oProvide back-up support to the Chief as Staff as needed Candidates are encouraged to include detailed information about their relevant experience in their application, or submit a cover letter and resume in addition to their application.